- Who is going to BUILD my security screen door and WHERE will it be made?
Buy direct from a local manufacturer or a reputable distributor. Beware of lesser quality foreign imports or companies reselling old and used products. All of First Impression’s products are American made, custom built to every order by First Impression employees, and locally manufactured in Arizona to the highest quality standards in the industry.
- What is the HISTORY and REPUTATION of the company?
We strongly urge consumers to research any company or contractor they are considering purchasing from. The following questions will reveal many important details about ANY company:
- How long have you been in business under your current company name?
- Have you ever operated under a different company name?
- What is your business address and how long have you been there?
- How many employees do you have?
- Are you licensed, bonded, and insured?
- What are your Registrar of Contractors license numbers? Look up their history here.
- Show me your rating with the Better Business Bureau. Look up their history here.
- Show me your rating on Angie’s List. This is a nationally recognized source for hiring reliable contractors
- In what capacity has your company grown over the past 10 years?
- What awards have you won for customer satisfaction, service, quality and leadership?
- How many product SHOWROOMS do you have, where are they located, when are they open, and what products are on display?
Proceed with caution if a company is not forthright or proud of providing you locations you can visit to view and feel the quality of their security screen doors. You can quickly learn a lot about a business by visiting one of their locations, seeing the size and organization of their operation, briefly conversing with their employees and getting a better feel for how they conduct business. First Impression has 5 conveniently located showrooms in Arizona open 7 days a week, we invite and encourage all of our clients to visit any of our locations including touring our manufacturing campus in Gilbert, AZ. All of our locations have many products and options on display for your inspection and consideration.
- Who is going to SERVICE my security door should the need arise?
Similar to the installation of the door, find out exactly who will perform a service call on your door if needed and what awards they have won for customer service.Will the company still be in business when you need them? Something to always consider. At First Impression you are never caught between who built your door, who installed your door, and who is going to service your door…it’s one call and our employees are with you every step of the way as we have been with all of our clients since 1995. We are proud to hold the Angie’s List Super Service award 6 years in a row, maintain a spotless record with the Arizona ROC, and an A+ Accredited Business Rating with the Better Business Bureau since 2002.
- What are the details of your WARRANTY and is this included in my purchase price?
Read the small print and don’t be afraid to ask about the details. A companies warranty is often times an afterthought of the purchase for a consumer, make sure you know up front what is under warranty. First Impression’s Ironclad Warranty and Care Protection Plan is included with every purchase and provides a lifetime structural and installation warranty to ensure years of enjoyment for your investment.
- How long will it take to build my door and WHEN will it be installed?
Ask about lead times, the last thing you want when making an exciting purchase is to wait for months before you can enjoy your new door. First Impression has an industry leading reputation for the quickest delivery of our custom built products without sacrificing quality. Our skilled employees, high tech equipment and decades of experience allow us to provide industry best lead times for our custom built products.
- Is the door made from STEEL or ALUMINUM?
When investing in a security door, protect your family and home with the strength and security that only steel can offer. Aluminum is a very light weight and flexible metal, not commonly known for its strength.
- Will my security screen door be “FRAME mounted” or “FLUSH mounted”?
A flush mounted security door does not include an independent steel mounting frame and is considered by most crime prevention experts to be a less secure, lower quality door and installation. Many companies exclude an independent steel mounting frame in an attempt to cut costs. All First Impression security doors include FRAME mounting with an independent steel mounting frame for the highest level of security and quality. First Impression will flush mount your security door at your request, but we DO NOT recommend this installation method. In addition to being less secure, a flush mounted security door has a tendency to shift with the constant and natural settling of your home since the door is mounted directly to the door jam. First Impression includes and recommends frame mounting with an independent steel frame for the highest level of security and to reduce the impact of your home settling.
- Will the HINGES of my security screen door be welded onto the frame?
Welded hinges are not recommended for a few reasons. Welding door hinges to the frame results in the inability to make adjustments during the installation process to ensure a square, tight, custom sealed fit to your home nor does welded hinges allow for future adjustments to the door in case your home settles. This may cause your door to not function properly in the future. Additionally, if a company welds hinges to the door frame they are not using a door component called “Z-bar” channel allowing for high quality felt weather stripping, resulting in the use of an inferior foam tape weather stripping that will quickly deteriorate in virtually every climate inviting weather and bugs into your home. First Impression security screen doors come standard with the highest quality hinges, secured to the frame through Z-bar with one-way security screws in addition to “vault pins” into the frame for the highest level of protection, security, and custom installation ensuring a tight seal and the use of industry best felt weather stripping.
- Is the door finished with POWDER COATING or PAINT?
Powder coating steel is a very durable, high quality, long term finish baked on at 400 degrees offering superior protection and longevity to that of paint. Not many security door companies have their own powder coating facility, resulting in outsourcing this phase of manufacturing and leading to a lack of quality control, less than adequate thickness of powder coat, unnecessary damage in transit, and delays in production. First Impression has a full service powder coating facility on site, ensuring all of our products receive the highest quality finish in a timely fashion. All First Impression products include powder coating and we recommend a powder coat thickness of 2-3 mils for a strong finish that will stand the test of time. Choose from over 60 powder coat colors in stock, or add a faux finish to the powder coating for an extra special look and feel.