Testimonials

by Kiersten Gurry

Add your own testimonial.

First Impression Security DoorsDecember 18, 2014Rating: 5Frequently ComplimentedWe chose FI because of your artistic offerings. We're so glad we did. Our front gate and doors are frequently complimented by visitors and passersby. Your works of art match the style of our home (and neighborhood)  perfectly while providing extra security. Thanks again,- Ron
First Impression Security DoorsDecember 18, 2014Rating: 5Thank you for a job well done…I recently had an iron entry door with sidelights installed in place of my boring sliding glass door. The door design and glass add so much to the back yard and to my kitchen. Every time that I come down stairs or when I am on the back porch, I'm amazed at how beautiful it is. My cats are also in love with the door as it has a cat door in the design...that no one can tell is there! Everything, choosing the materials in the sales room, the home visit to measure the door opening, the drawings I received to select my door design, and the installation went smoothly. I am very pleased with my purchase. I'm sure the beauty that this door added to my home will increase the value as well as make my home stand out amongst the other stucco look alikes. Thank you for a job well done First Impressions!- Jamie Parker
First Impression Security DoorsDecember 18, 2014Rating: 5Could not have done any better….Jesse and his team with First Impressions just finished our iron door installation today. What a drastic change for our home. It's beautiful! Jesse did an amazing job. He was on time, trustworthy, detail oriented and did quality work. We love our new iron door and will be sharing our experience with others. Even our sales rep Adam was absolutely fantastic. Thanks First Impressions! Jesse, Adam and team could not have done any better.- Tara Hilliard
First Impression Security DoorsDecember 18, 2014Rating: 5Well done!…I ordered a security screen door and had it installed in September of 2012. I am currently remodeling the property and called First Impression as the door handle & lock was showing wear. I spoke to Tim and he asked me to call when the remodel was almost finished and he would have a new handle installed. I called last week and met with the installer yesterday. He showed me the option of color finishes available and upon choosing one, he installed it. He called HQ to ascertain if he could also switch out the lock and they authorized him to do so, at no cost to me. I think this company is amazing and so terrific with customer service. The product is excellent and it made my daughter feel safe and sound while she was living in the home. With all the expenses of remodeling, I appreciated not having been dinged with another expense and I appreciate First Impression for being so prompt and courteous and standing behind their product. Well done!- Patti McCaleb
First Impression Security DoorsDecember 18, 2014Rating: 5We love our doors….We ordered a set of double doors for the front of our house and initially the doors could not be installed due to a tight fit caused by a pop out window. Your team re-evaluated the situation and used a right angle drill to install the doors. Because of this we did not have to spend more money to reconstruct our window. We are impressed with the professionalism and courteous staff of installers and salespeople you have and would recommend your company. Thank you so much for going the extra mile!!! We love our doors.- Geraldine Stih
First Impression Security DoorsJune 13, 2014Rating: 5I absolutely love my door…I absolutely love my door and I get a lot of compliment s from everyone of how classy and beautiful it is .I goes with our beach theme .thx so much I'm a satisfied client and love the way no bugs can come in !:)- L Jones
First Impression Security DoorsApril 14, 2014Rating: 5Our new vineyard iron entry door is a thing of beauty!Our new vineyard iron entry door is a thing of beauty ! I wish I could share a picture of the job this team did to TRANSFORM the front of our home. The sales staff was very helpful. Adam did not pressure any part of the sale. He answered all of our MANY questions and provided excellent insights into the myriad of interesting options. We coordinated all of our little unique design elements directly with the CAD design staff. David provided all of the details and adjusted the design quickly and skillfully. Robin set up the install in a VERY timely manner, and called to remind us the day before. She even helped us salvage our old door. The installation team of Mike & Ricky was on time and very efficient. Their expertise was evident by the beautiful workmanship and the obvious pride they took in their work. This team is a "well oiled machine" that deserves credit for excellence in every step of the way. We are REALLY enjoying our beautiful new door !- Marcellus & Connee
First Impression Security DoorsFebruary 21, 2014Rating: 5Just wanted management to know …Just wanted management to know the repairman who came to fix our door, was very considerate and talented. Charles, was determined to fix our problems and stuck with it until it was right. I've had various repairmen out for other repairs who gave up and did not finish the repair and another had to be called. Thank You Charles......I'm sorry, I did not get his last name.- John Boswell
First Impression Security DoorsOctober 21, 2013Rating: 5I found the service and the quality of the product to be excellent. The man who installed the door took exceptional pains to ensure that the lock fit properly and that the lock worked easily and without any little glitches- Katherine Clevenger-Burdell
First Impression Security DoorsOctober 15, 2013Rating: 5First Impression did a great job for me! Based upon my measurements and photos of my home's front door, they designed a security screen door that looks great and does the job. It fit perfectly, which I was pleased to find while I was installing it. I highly recommend them and will use them again if I ever buy another home.- Todd Hulsey
First Impression Security DoorsSeptember 9, 2013Rating: 5My entry door is a unique four feet wide, so when I decided to add a security screen door, I needed a custom built door. I was nervous about working with a company in another state, but First Impressions made selecting products, ordering, shipping, and installing a very simple process. In about 6 weeks my door was here and done! I love being able to open my large front door and see the outside while still having a feeling of complete security. All the people I had contact with were helpful and friendly and answered my questions promptly. I love my new security door and wish I had made this decision sooner!- Sheila Womack, CA
First Impression Security DoorsAugust 29, 2013Rating: 5We ordered a courtyard security gate, Valencia, and our very happy with it. Since we were in Wisconsin while the house was being built we were choosing a gate online site unseen. The folks at First Impressions sent me samples of the colors I requested and they were actual metal pieces not just paper. That made the selection much easier. The gate fills the complete entry way and looks beautiful. Everyone was great to work with and provided a beautiful gate. I would highly recommend for First Impression.- Dee Wade
First Impression Security DoorsAugust 5, 2013Rating: 5I had to write and thank First Impresssion for my stunningly beautiful front doors. Our project was in Greenwood Village, CO - a large scale remodel . I found a design for the front doors from a small picture of a spa on the Internet. My contractors and I sent your design engineers the picture which they duplicated, manufactured and shipped to Colorado. These doors are the magnificent center piece of our home. Pictures can be provided upon request. You have a great American company and I will always refer future clients to you. Carol from Greenwood Village, CO- Carol Mancini
First Impression Security DoorsJuly 22, 2013Rating: 5Hello, I am writing to let First Impression know about the excellent employee they have in Eric LaClaire. My husband and I had purchased a security door through First Impression and we had July 19th set as our install date. Eric called in the morning of the 19th to let us know he was due to arrive around 9:30am. He arrived on time and went right to work at unloading his truck and began to set up for the installation. During the initial set up, my husband noticed the frame was bent and pointed the defect out to Eric. Eric was very understanding and took pictures of the dented frame and called the service department to see what could be done to fix the problem. He let us know the factory would repair the problem and that he would be back later that afternoon in order to complete the install. He again reloaded all of the materials and tools back into his truck and went back to the factory. Around 3pm, Eric called and let us know that he was on his way with the repaired frame and was ready to install the security door. Eric worked non-stop to complete the install. He always had a smile on his face and was pleasant and friendly despair the heat and humidity. He worked until 9pm and did a BEAUTIFUL job!! I know that Eric had to do extra work due to the defect on the first frame. When he had finished the install, Eric took the time to go over how to care for our door. He was not rushed despite his long day and hard work. Eric patiently answered all our questions. My husband and I appreciate Eric's strong work ethic and hope that he will be recognized by First Impression. We are so happy with our security door and will not hesitate to recommend First Impression Doors for their quality products and hard working employee, Eric LaClaire! Thank you, Monte and Mandy Gilbert, AZ- Monte and Mandy
First Impression Security DoorsMay 28, 2013Rating: 5Consistently pleasedWe have been consistently pleased with First Impressions, from the people who answer the phones, our salesman & the techs. They just bent over backwards to work us into their schedule for a minor repair. The techs are on time, responsive, call ahead to let you know when they will arrive & knowledgeable. We would choose them again without question.- Robt. Bradshaw
First Impression Security DoorsFebruary 18, 2013Rating: 5The doors look fantastic…We are very pleased with the doors and the installers, Matt and Josh. Matt worked fast and professionally and answered all my questions/concerns during the install. He represents your company very well in the field. The doors looked so good our neighbor decided to install a front screen door - that's a great compliment. Customer Service is superior especially with Clay Vargo - he is very good to work with. Finally, please compliment Raul to help install a new lock we wanted. Overall, you are the best there is - I will continue to highly recommend your product and service to everyone - thanks - the doors look fantastic.- Reed & Mary Olson
First Impression Security DoorsJanuary 30, 2013Rating: 5Special ThanksSpecial thanks to Bonnie and Roger for being so helpful in the showroom. They both were very knowledgeable and answered all of our questions. The installation technicians were very careful about not getting the inside of our home dirty. They did an excellent job. We are very pleased with the finish product.- Nery Lee
First Impression Security DoorsDecember 29, 2012Rating: 5First Impressions…First Impressions are the lasting ones as the saying goes, and this holds true for all aspects of my experience with your company. Initially, the sales person (Greg McNamee) gave a helpful, constructive presentation of the various options available for the security door, which we wished to purchase. The installation was made ahead of schedule, and the installer (Julio) did a very professional job, taking time to see that all was in perfect working order. Shortly after the installation was complete we received a phone call to determine how we liked our new security door, and this was followed by a visit by service technician who inspected the finished job and asked whether we had any questions or had any concerns. My Final Impression is like my First Impression; a quality product, from a quality organization = an unqualified endorsement to all who are considering First Impression for modifications to their home.- Craig D, Hansell
First Impression Security DoorsDecember 22, 2012Rating: 5SUPER FASTJust wanted to let you know that your installers did a wonderful job on installing our door. It looks fabulous. They were very professional and skilled guys. They really did a nice job. If you see their supervisor please convey to him that we are extremely happy with their work. This is the BEST experience I have very had with a contractor or construction job. I would highly recommend your company. It was a VERY POSITIVE experience and a SUPER FAST Project.- Harry & Yolanda
First Impression Security DoorsDecember 18, 2012Rating: 5Awesome ServiceAwesome service from beginning to end and a great final product to boot! Will definitely be calling again when we do more remodeling.- Megan Macbain
First Impression Security DoorsDecember 13, 2012Rating: 5Top-NotchWe are recent customers of your company and wish to compliment everyone involved with the sales, design, quality and installation of our new security/screen door! From start to finish: Roger Horton, our consultant was helpful, courteous and very knowledgeable. Patricia Purintum in CAD helped us get our design perfect with lots of patience on her part. Julio installed our door with meticulous workmanship. Another plus, our door was fabricated and in place 2 weeks prior to the estimated date. We love the unique custom design and everyone who has seen it raves about it. Kudos to your fine employees, they make your company top-notch. Sincerely, Tom & Judi, quality- Tom & Judi
First Impression Security DoorsDecember 13, 2012Rating: 5Beautiful JobDear First Impression, My husband and I would like to thank you for the beautiful job that was done on installing our door. We also like to say thank you to the people who made it. Not only that but great customer service. Starting with Mr. Aubert the sales rep, Michelle, Joanne, James and the installer Chris. The door is absolutely beautiful. Mr. Aubert you were such a help with the color choice. It's perfect. It's been our pleasure to have done business with your company. Thank you again. Sincerely, Mr. & Mrs. Daniel Stoklosa- Daniel & Diane Stoklosa
First Impression Security DoorsNovember 20, 2012Rating: 5Helpful

I wanted to let you know how happy we are with our gate. The design & color that you helped me with is just absolutely beautiful. You were very helpful in deciding on what looks the best with my entrance way gate. The color is perfect. You match it so well with the trim color & stone work on my house.

RAUL did a great job installing the gate. He was very good at communicating if I had any questions. He had to do some cutting on the stone to install the gate. He did a really nice neat job cutting the stone. Very pleased with Raul's work on the gate. He will be a great asset to the company. Michele was also helpful when I called to ask a question on the gate.

Jen & George were really helpful when I came into the showroom. They took the time & patience with any questions I had. First Impression Security doors has high quality beautiful custom gates. They take the time & pride in their workmanship. Its an outstanding custom gate company. Beautiful work they do.

- Tricia
First Impression Security DoorsNovember 20, 2012Rating: 5Desert Creek HOA BoardJohn [Esposito]: Thank you for giving your presentation to the Desert Creek HOA Board. I have faxed a speaker request form to your office for our annual HOA meeting in January. We are looking forward to seeing you again in January. Your presentation informs people of simple ideas in order to keep their homes safe. It has been a pleasure meeting you.- Jerri H. Desert Creek HOA Board
First Impression Security DoorsNovember 20, 2012Rating: 5Excellent ServiceThank you for all of your excellent service. All of your staff & workers were very courteous, helpful & friendly. Ronda Wilson especially went out of her way to be accommodating and very professional. She is truly an asset to your company. Your security door has made a wonderful addition to our home. Beautifully made and installed. We have highly recommended you to all of our family, friends and neighbors. Oh, by the way. I'm never too busy to help any of your referrals.- Frank V.
First Impression Security DoorsOctober 20, 2012Rating: 5The Doors Are GorgeousYour crew installed our new iron and glass double front doors the week of Christmas. As I sit here the sun is streaming in and lighting up the entry. It used to be a dark space – now we feel like we’ve actually gained another room. They have truly changed our house. The doors are gorgeous and their quality makes such an improvement to the exterior and interior look of our home. Terry H. was great to work with – she was very patient and worked with us to get just what we wanted. She never rushed us, gave us good advice, and explained the whole sale to installation process to us so there were no surprises. The installation crew did a really great job. We required hard construction for the new doors and by the time they finished up – nothing was left undone. Our new front doorway looks as though it has always been there. We thought it would be a 4 day job, but they finished on Dec. 23rd – so we had the job done in time for Christmas. I will recommend First Impression to our friends and neighbors and please don’t hesitate to use us as references. I would be happy to discuss our experience with any prospective buyers you may have. We wish you all at First Impression a Happy and Prosperous New Year. Thank you for contributing beauty and quality to the Phoenix metro area.- Kate and Mike
First Impression Security DoorsOctober 20, 2012Rating: 5Beautiful WorkI wanted to thank you and your whole team for all of your beautiful work. Thank you as well for such fast turn around and quick response to fixing minor problems. You all did a wonderful job and I appreciate everything you all did to make my home stunning!- Karen
First Impression Security DoorsOctober 20, 2012Rating: 5Thank youI purchased a security door from your company almost two years ago and it is still as nice as it was when it was installed. Thank you again.- Judy
First Impression Security DoorsOctober 20, 2012Rating: 5Great ExperienceJust a quick note to let you know what a great experience it was having First Impression install our Ornamental Security Doors. Roger was extremely professional and helpful in presenting the product line. That was followed up with a showroom visit to Peoria where Jennifer was also extremely helpful and knowledgeable. The service manager Tim was excellent with follow up details.  Raul, Scott and Brian all showed themselves to be excellent craftsmen. A big thank you to all of you for a job very well done!  We love our new doors.- Bill
First Impression Security DoorsOctober 20, 2012Rating: 5ProudGood morning,
Gary did an excellent job putting our concerns at ease with his professionalism and outward communicative style. Let's just say, "He knows doors!" He answered all of our questions and was able to quote us a price that my husband could live with...I look forward to our impending business and can't wait to have a new door that isn't rotting around us, and one that I will be proud to show off to family and friends. Thank you so much for your help thus far in our search for the right door company to represent us, and I am confident First Impression will not only satisfy our needs, but will exceed our expectations.
Sincerely,
- Stephanie
First Impression Security DoorsOctober 20, 2012Rating: 5Excellent Job!Wanted thank you guys for an excellent job with the security door! It looks fantastic and we were amazed with how fast it was delivered!! Excellent customer service!!- Vicki
First Impression Security DoorsOctober 20, 2012Rating: 5Lasting ImpressionChoosing a gate design was the easy part….choosing the company to build the gate was the hard part. My daughter designed a gate that perfectly fit my wants and needs and we spent a VERY long time checking out gate companies to build it to our specifications. We actually had 7 companies quote our design and all were within a few hundred dollars of each other. In the end we chose First Impression Security Doors. We decided to take a tour of the facility once our gate was built, but still in the raw stage. We were given a tour by Michael who was knowledgeable, friendly and accommodating. Seeing my daughter’s design come to life was so incredibly exciting for us. I think they should change their name though. I’d name it “Lasting Impression”.   They did make a great first impression, but it’s the lasting one that counts! Thanks Much,- Suz
First Impression Security DoorsOctober 20, 2012Rating: 5Great OutcomeWe just had our door installed and my husband and I just wanted to say how pleased we are with the final outcome!   We had checked out several door options, from fiberglass to one of your competitors, and we were so pleased that we made the choice to pick your company. The installation went so well, no one can even tell we just had it done. George, our installer, was so considerate for making the inside and outside of the house look perfect to helping us in getting the final color just right, we just couldn’t ask for better service!! With such a great outcome, we are now in the process of replacing our rear security door with one of your products.   Thanks again,- Bob and Mariann
First Impression Security DoorsOctober 20, 2012Rating: 5Exceptional Job
I just wanted to reach out to you and say thank you for our new security door. The door is attracting a lot of favorable attention from others in our neighborhood as well.
In particular, I want to give you some feedback about the installer, Sam G. At a time when customer service is more important than ever, Sam did an exceptional job. He was prompt, courteous, kept my wife fully informed on all aspects of the installation and left with everything in perfection conditions. We have had work done in the past where workers have left their mess behind so it was a great experience to have nothing to do other than admire our new door.
If we buy again or give references to others, we will definitely recommend your company (and Sam).
Thanks,
- Fred
First Impression Security DoorsOctober 20, 2012Rating: 5Superior InstallationWanted to follow up with you concerning the gate that was installed at ***** in Anthem last month. I am extremely happy with the quality gate and the superior installation. I am most of all impressed by the superior customer service provided by the installation/production manager. The design of the original gate allowed for my kids to crawl through. The company recognized the problem and redesigned the gate and had it reinstalled the same week. This demonstrated a superior business model that will get my recommendation to any potential costumers in the market for gates or security doors. Please pass this on to any in the chain that helped in this process. Thank you.
First Impression Security DoorsOctober 20, 2012Rating: 5Terrific
My new gate is terrific! You guys are real pros! The bamboo design really came out great on my soft arch, two part gate. Feel free to take a photo and use as you wish.
Thanks,
- Steve
First Impression Security DoorsOctober 20, 2012Rating: 5Good Investment
Even though this is a large amount of money for us in this touchy economy that we as retired people are living, we feel it was a good investment and will make it more valuable when it is time for us to go to another type of living –plus we feel much safer now that we have iron security doors covering our wooden doors. We will be pleased to recommend your company to our friends who are in the market for security doors and gates. Thank you for a job well done.
Sincerely,
- Dale
First Impression Security DoorsOctober 20, 2012Rating: 5Job Well Done!To Whom It May Concern,
We are writing to say just what a lovely front door entrance we have thanks to your design and installer.
We were hoping to get a matching security/screen door into our casita to match the front door, but finances will not allow us at this point in time with the estimate that was given us. Just know that when we can find the additional cash, we will give you a call!
We have recommended several people to you, being ourselves recommended to you by my sister. Thanks for a job well done.
Sincerely,
- Kenda
First Impression Security DoorsOctober 20, 2012Rating: 5A Credit & AssetDear Jennifer and Lauren,
It was a pleasure to meet the two of you on Friday (1-23-09).  You both presented a very positive picture not only of yourself but also of "First Impression".
Your input was invaluable in helping us make our selection and making the whole experience enjoyable.  Lauren picked out the perfect configuration and Jennifer explained all the specifics and advantages of dealing with "First Impression".
Inform your boss that you both are a credit and asset to their business.
Thanks again for all your help,
Sincerely,
- Richard
First Impression Security DoorsOctober 20, 2012Rating: 5Mahalo
I want to express my gratitude to you for the resolution of the problem experienced due to the installation of the screen on one window.  When one side of one window pane broke on one of the 7 new screens installed, (you) reacted quickly to my distress telephone call getting me through to you.  To my complete satisfaction you understood the situation and resolved it completely with the replacement of the window.  And, as I mentioned the Security Door was fabricated and installed exactly as promised.  I have already seen my neighbours stop and look at the door - so I'm looking forward to referring them to you!  Best wishes to you.
Mahalo plenty,
- Paul
First Impression Security DoorsOctober 20, 2012Rating: 5Great Experience!
Randy & I thank you for the great job you did on our new doors. Your company certainly knows how to service the customer’s needs and “wants.” Matt was always on time – called to confirm and the first time we went to your show room was a great experience!
It seemed that no matter what I asked about, you said you could do it! It is obvious that your commitment and training to serve and listen to the customer is the best.
- Roberta
First Impression Security DoorsOctober 20, 2012Rating: 5Could Not Be Happier
Our new security door was installed we could not be happier with the final product!
We had such a positive experience with First Impression, starting with our initial visit to your Peoria showroom.  Randy did a great job of measuring and guiding us through all the options; and Raul, the installation technician, was very efficient, courteous, meticulous and knowledgeable.  He carefully explained each step of the installation process and provided us complete information re: cleaning, maintenance, etc.  We could have not asked for a BETTER team of experts!  And, the turnaround time was beyond wonderful!
We are certain to enjoy our new door for many years to come and will certainly recommend your company to friends!
Thank you again!
- Gary and Jeanne
First Impression Security DoorsOctober 20, 2012Rating: 5A Ray of Sunshine
Thank you . . . thank you . . . thank you!!!
After the horrible experience we had with ******, First Impression was a ray of sunshine. Everyone we dealt with was pleasant, knowledgeable and super friendly. Everything was effortless and went smoothly from scheduling the in-home estimate, to placing the order and finally scheduling installation. Plus, we were just so pleasantly shocked when we got a call the day after we placed our order and were told that our door would be ready for install the same week!
In these days and times it is increasingly difficult to find companies that will live up to and actually deliver on their promises of providing excellent products and customer service. Well, First Impression has excelled where other companies have failed. Keep up the great work. We have already begun to spread the good word about your company and we definitely have plans to order from you again.
Sincerely
- Keith and Chris
First Impression Security DoorsOctober 20, 2012Rating: 5A Pleasure
We are extremely happy with the new security screen door.  It is exactly what we had envisioned, and working with you has been a pleasure.
The installer, Scott, worked tirelessly, and did an excellent job. He was such a pleasant person and a real perfectionist, which we appreciated.
Thank you for everything.  We'll be sure to give our friends your contact information for their future needs.
- Marilyn & Charlie
First Impression Security DoorsOctober 20, 2012Rating: 5Great ServiceI wanted to drop a line and thank you for the great service you represented for your company. My husband and I absolutely love our security door. We leave our main door open during most of the day now that we can get a wonderful breeze without having to sacrifice our safety or home security.
Keep up the good work and I look forward to passing out your contact information to any other future neighborly inquiries.
Sincerely,
- Flora
First Impression Security DoorsOctober 20, 2012Rating: 5Unbelievable!Mrs. K called from Tucson to inform me that Jon M. did an unbelievable job at her house today.   Jon spent twice the amount of time installing her door to make sure that it fit perfectly.  He cut down the door and frame to install the door flush to the ground.  Mrs. K was blown away.  She apologized for not having the names of anyone to refer, but informed me she was going to go and recommend us on her community HOA website right after she got off the phone with me.- Jacquelyn
First Impression Security DoorsOctober 20, 2012Rating: 5HappyI just wanted to drop you guys a line to say how happy I am with the whole experience of buying gates from your website. I was a little worried buying something from a place such a long distance from Hawaii.  The customer service was excellent as well as the product.  Sending a 20 foot gate all the way to Hawaii without a scratch is quite a feat. If you ever need a referral for a long distance sale, feel free to give them my number.- Erich
First Impression Security DoorsOctober 20, 2012Rating: 5Under Promised and Over DeliveredHi Terry,   We are extremely pleased with our new front door, courtyard gate and ornamental iron railing.  Your many years of experience were invaluable in helping us select the design, glass, and color that would work best for our architecture.   Everyone involved in this project exceeded our expectations: our project was completed ahead of schedule, all the installers were very courteous, the CAD drawings were right the first time, and the manager in charge of the project called to make sure everything was perfect.   Bottom Line - First Impression under promised and over delivered.   We highly recommend First Impression to anyone considering iron doors or gates. They won't be disappointed! P.S. I called 6 companies, 5 came to our house, we received 4 quotes, 3 sales people followed up, 2 submitted drawings and only 1 invited us to their showroom.  It was an easy decision to select First Impression - they have the best product and are represented by professional sales people. Best Regards,- Ron
First Impression Security DoorsOctober 20, 2012Rating: 5Quality Team/Quality ProductDear Mr. Cornelius I just had two double doors installed on the back of my home and wanted to tell you how pleased I am.  Starting with Ray F. who was a very good, no pressure, knowledgeable sales associate.  He was pleasant, courteous and hard working in selling your products.  The installation was done by Jerrod & Matt, two very qualified installers who were very efficient and thorough and took pride in their work.  They say the success of a company is its employees.  These 3 young men are truly an asset to your company.  Again thank you for a quality team and a quality product. They truly make a very good "First Impression!" Sincerely,- Mrs. J
First Impression Security DoorsOctober 20, 2012Rating: 5A MasterpieceDear Clint, My wife and I thank you once again for creating a masterpiece for our entry gate.  Your fabricator and the installers all performed to a much higher standard than we have seen in the current workplace.  A special thanks to you for designing our gate.  I have enclosed two pictures showing both the view as seen from the inside of our courtyard as well as that seen by our neighbors as they comment on what a beautiful gate it is.  Thanks again.   Sincerely,- Gary
First Impression Security DoorsOctober 20, 2012Rating: 5Great Job!lint,   The door was installed this morning and looks absolutely amazing.  Someone already asked me about it and I gave them your contact information.  I can see how word of mouth is your best form of advertising.   Great Job!- Rebecca
First Impression Security DoorsOctober 20, 2012Rating: 5BeautifulHello, Roger!  First of all, the door is absolutely beautiful!  We really love it!  I would like to compliment the man who did the installation for the 4 days.  Unfortunately, I don't have a name but I hope you will know who was here.  He was professional, polite, and did an absolutely beautiful job on every part of the process.  He courteously hung plastic to reduce the dust coming into our home, vacuumed in between to keep down on the mess being tracked in, and was always picked up at the times I told him I would need to leave.  I can't believe he did such a great job on every part of the reconstruction.  It's like he's a door expert, stucco, painter and drywaller all rolled into one!  Very talented and does fantastic work!  Please pass on our praises to his boss.  We really appreciated all his hard work! Thanks again for the professionalism the company has displayed.  We will definitely recommend First Impression to everyone we know! With Gratitude,- Melanie
First Impression Security DoorsOctober 20, 2012Rating: 5Great JobWe had our two doors installed this week and just love them.  The installers did a great job.  Thank you for the rush job.- Pat and Joe
First Impression Security DoorsOctober 20, 2012Rating: 5FanTasTic!!Hello everyone!! I couldn't wait to write this email . . . my door is absolutely FanTasTic!!  Your employees are outstanding . . . from Ray F., the salesman, to the phone gal through Jonathan M., the installer!!  I am an ESM member and plan to tout your door, your employees and your service in person at one of our meetings!!  The ESM discount was superb and sealed the sale!!   Ray was very knowledgable and presented your doors in a professional yet very friendly manner.  He took the time to meet us at your facility and not only explained your doors in depth, but understood our needs and met them completely.  My First Impression sold me on your company and your product!!   When I phoned to confirm our installation, the young lady I spoke with was very pleasant, professional and excited to know that I planned to express my pleasure with your entire process in an email.  Jonathan called ahead to confirm his arrival time and worked diligently to install the door, clean up, ensure my dogs didn't escape and that I was happy with both the door and the installation.  Each and every person I came into contact with  was proud to be a part of First Impressions and their doors! I LOVE MY NEW DOOR!!- Paulette
First Impression Security DoorsOctober 20, 2012Rating: 5ImpressedHello Clint, We wanted to let you know that the door has been installed, and it looks great.  The person who installed it has been doing some work out of town, but will be completing the job hopefully at the end of this week or early next week at the latest. We also wanted to let you know how impressed we are with the door and your company.  The door is extremely solid and very well built.  Our carpenter who put it in for us was extremely impressed.   He did have to do some minor sanding off the bottom and some minor chipping of our brick, but said it "fit like a glove."  He was also very complimentary on your company.  You and your staff were very friendly and helpful.  He often gets questions about where to get high-end security doors such as the one we got, and he stated that he now knows where to refer people.  Do not be surprised if you start getting more business from Amarillo. Thanks again,- Eric and Anitra
First Impression Security DoorsOctober 20, 2012Rating: 5Great ExperienceRandy, Just a quick note to say thanks much for the great service we received with our security door - we are so happy with it!  As I write this, it is in the low 70's and it is so wonderful to have our front door open and have fresh air flowing through our house, while staying safe. We originally received a quote some time ago for the door and at the time, could not commit to the purchase.  What made us come back was that we were not pressured to buy at that time and when we were ready to make our purchase, First Impression was our choice! We were really impressed with Scott, our installer, as he was so thorough and knowledgeable.   From start to finish this has been a great experience and we will be recommending you to our friends!  Please pass on our thanks to all the team at First Impression. Sincerely,- Nancy
First Impression Security DoorsOctober 20, 2012Rating: 5Perfection
We want to thank you for our beautiful security doors (3) that were installed today.   We were impressed with our Sales person, Roger as well as the product information he provided, his knowledge and expertise in helping us colorize.  The doors were installed in a timely fashion and done to perfection by Cesar.  Cesar is a very warm, friendly and professional guy who knows what Customer Satisfaction means.  He was very thorough and clean and we wanted you to know how impressed we were from beginning to end.  First Impression leaves you with the BEST IMPRESSION.  Thank you again!
- Patti & Chuck
First Impression Security DoorsOctober 20, 2012Rating: 5Superb JobJust an FYI, I am writing to let you know that Deb M. phoned this morning to say what a wonderful job Jarrod M. did on her installation yesterday. She said that he "did a superb job, paid attention to detail" and was "totally pleased" with his services yesterday. She said that he was "definitely awesome" and that she liked that he respected her property and paid close attention to detail. She said that she’s had other installers from other companies at her house before, but none have given the service that Jarrod did. She was so pleased with him that she requested he be the one to install her gate that she is going to purchase next. Thought that you would like to know,- Alicia
First Impression Security DoorsOctober 20, 2012Rating: 5Love It!Very happy with my door and gate. It makes my home feel more open. I just love it! Love, it love it and LOVE it!- Terry
First Impression Security DoorsOctober 20, 2012Rating: 5LOVE, LOVE, LOVE!Hi Lani, I just wanted to let you know how very much I LOVE, LOVE, LOVE, my new security door!  Not only is it beautiful, but it makes me very happy to open the wood door and allow the sound of the birds and a fresh breeze to blow in. Thank you again,- Vickie
First Impression Security DoorsOctober 20, 2012Rating: 5Excellent ServiceRandy, Seeing you at the Home Show last weekend reminded us of how much we are enjoying our new security door that you installed for us about 6 months ago.  The door looks great and we have gotten a number of compliments on it. Your service was excellent. Thank you!- Irene
First Impression Security DoorsOctober 20, 2012Rating: 5NOT your old security door!Just wanted to drop you a note that we love our new doors.  We already knew they were very high quality because we have the same large security door from your company on the front of the house and it's still beautiful after many years.  What people don't always know is that the doors make the house look better and more luxurious than without the doors.  Folks just don't realize that this is NOT your old security door that makes the neighborhood appear dangerous.  It's the opposite - the house looks very upscale with the new doors. Thank you for showing up on time and getting the door framing and doors on in less than 10 days from order to install.- Janiece
First Impression Security DoorsOctober 20, 2012Rating: 5Perfect!Very pleased. It’s beautiful. My neighbors couldn’t believe what a good job they did matching it. It’s perfect—and there are not too many things out here that are perfect. It’s fantastic!- Pat
First Impression Security DoorsOctober 20, 2012Rating: 5Great!Just had my screen doors put in, and I have to say, I’m more pleased than I thought I would be.  They really look great!- Doris
First Impression Security DoorsOctober 20, 2012Rating: 5DelightedYour company was the only company that really paid attention to our needs. Your company immediately understood what we were trying to do. We have a neighbor/friend who said the same things—good word of mouth.   We had a project from h***—a deck that was put onto the back of our house and it took much longer than expected. You had already made up the doors and had to wait to install the back one for 6 months.   But your company was always very nice. After the deck was done, your company came out and installed it. I just thought you guys were so incredible, because no one else would have put up with it and had such a great sense of humor about it.   The doors are absolutely gorgeous and I’m really delighted.- Ed
First Impression Security DoorsOctober 20, 2012Rating: 5Love them!I love the doors, they are just beautiful. I’ve recommended to some friends because they are fabulous. We really enjoy how they look. One friend I referred now has 3 doors on her house! We want to get more doors installed too in the future. I really, really love them. They are very pretty.- Marg
First Impression Security DoorsOctober 20, 2012Rating: 5SatisfiedJust wanted to let you that we promoted your company in our neighborhood.  That is because we were satisfied with your service and product.  As a result many of our neighbors had First Impression Security Doors install their security doors. Thanks for your great service,- Shirley
First Impression Security DoorsOctober 20, 2012Rating: 5A-1That Matt is an A-1 salesperson. I had another estimate (from another company) and well, he thought for sure that I would go with it because he gave me a good price. Then I said, I’ll see if Matt would go ahead and match it and by George, he did. I’ve dealt with a lot of people after being married 59 years and my husband and I have come across a lot of salespeople and that Matt was A-1. He did everything the proper way and carried himself the best that he could. He deserves a raise.  (The owner) should take him out at least once a month for a big dinner. I really really liked that fellow.- Mary
First Impression Security DoorsOctober 20, 2012Rating: 5Good…Real GoodScott E. was good…real good. It wasn’t high pressured. He answered all my questions that I had about the door and about keeping the bugs out and about being tight and the warranty on it. He was not high pressured at all, but told me the value of the door, of having it. In terms that I could understand. I just got a really good feeling that he was an honest man. That I do. It’s all truth. Every bit is true.- Jackie
First Impression Security DoorsOctober 20, 2012Rating: 5Fantastic!Everybody from the person who sold the door, to the person who measured for it, to the person who installed it—everything is fantastic.- Ray
First Impression Security DoorsOctober 20, 2012Rating: 5Phenomenal job!“The marketing team was probably the best I saw throughout this entire process.  Kathy A. especially—she did a phenomenal job. All the people have been really great. There are so many details and so much to this process and they walk you through this and educate you on it and I really appreciate it. It’s a big investment and I had to sleep on it. The choices and craftsmanship—all are very fine examples of craftsmanship and there are so many choices. Everyone has been a professional and courteous staff. I am going to write a letter when all of this is finished.”- Traci
First Impression Security DoorsOctober 20, 2012Rating: 5Quality!The quality of your doors and the quality of your welding is the best! ….We just fell in love with them! We are so excited! We’ve told everyone! It’s like getting a baby—without the diapers, haha.  At first, I was a little wary about giving my information to the gentleman standing at the Mesa Marketplace, but then I saw your flier in the mail and I said, “This guy was for real!” So now, I tell everybody! I show them the cards and tell people about (FISD). I’ve been telling people, “Don’t be afraid of them This is a legitimate company. They have beautiful doors.”  I’ve been spreading the word, because when I think something is good, that’s just how I am.  I think that when someone does a good job, it should be told. We’ve been looking for a year for the perfect door and we finally found it!- Nancy
First Impression Security DoorsOctober 20, 2012Rating: 5Quality of ServiceI recently had a security door and sunscreens installed in my home by your company and I would be remiss if I didn't highlight the quality of service. We are new to the Phoenix area, so we have had the opportunity to interface with many suppliers. While all of their support and products were very good, none could match the outstanding products and service received from First Impression. It is very clear that customer care is #1 and I don't think I am telling you something that you don't already know.  Every person with whom I spoke is a great ambassador for First Impression.   In particular, Randy S. is an exceptional sales person. I had the opportunity to listen to three different sales pitches and Randy's was far and away the best. He listened to my goals and concerns and then carefully explained my options.  Not once did I feel that he was rushing or pressuring me to make a decision so he could move on to another potential client.  He never bad-mouthed the competition and simply convinced me that the First Impression product was the way to go. He was right and I really appreciated his follow-up call after the installation to ensure that everything met our expectations.   Mike P. and Alisha from your call center were very courteous and effective. They coordinated installation times around my very demanding schedule and Romane, the installation technician, showed up on time. He also took the necessary time to ensure that I knew how everything worked. Also, the patio door wasn't exactly correct when initially installed, so it was replaced without question.   In summary, you are leading and managing a most impressive team and First Impression has earned my strong endorsement. Thanks for a quality product and outstanding customer service.   Sincerely,- Skip
First Impression Security DoorsOctober 20, 2012Rating: 5Very, Very Satisified(Clayton) is very professional. He knew what he was doing. He was confident. He did an extremely nice job and I am very, very satisfied. Most people just recognize when someone does a bad job, but he did a good job and that should be recognized. Whoever I need to tell, he did a great job.  - David
First Impression Security DoorsOctober 20, 2012Rating: 5Professional"I just wanted to tell you that Tim R. called on Sat and told me that a tech would be out to fix my door on Tuesday morning -- remember my key was stuck in the security door lock?  He left a very nice message and apologized for the other Tim being a bit confused :-). Anyway, around 10 am this morning, a handsome, young man showed up at my door to get the key out of the door.  He was very professional and nice.  He got the lock out and put in a new handle (I think??) -- in any case, he resolved the issue. I wanted to let you guys know that everyone I dealt with pertaining to this service call was super nice and helpful!  You have some great people working there!! Please pass on my thanks to Tim R. and the tech that came out here -- unfortunately, I didn't get his name.- Mona
First Impression Security DoorsOctober 20, 2012Rating: 5Professional All the Way!Dear, Tim I am writing to express my satisfaction with the way your company, First Impression, does business.  From the amazing promotional materials to the final thank you post card I just received in the mail it was a pleasure doing business with you.  Each and every one of your employees were professional all the way.  I have to say when I first saw your advertisements and navigated your website I was unsure if I would be able to afford the high quality products I saw there.  I was pleased to find  your prices to be competitive and your workmanship to be superior.  I traveled to several showrooms around the valley and your west side showroom was far superior.   Your sales staff was wonderful to work with, especially Catherine H.  There is so much to learn when purchasing a custom security door, so many options, colors, and hardware. Catherine patiently answered all my questions and even stayed beyond closing time to assist me. I walked out of the showroom with a color picture of the doors I chose which was helpful.  Catherine's marketing materials reflect quality and are exceptional.  I was truly impressed.   She is both talented and knowledgeable.   I have an awkward entry way to my home.  However, this was no problem for your installer, Johnny.  He modified the door right on site and installed it.  It looks amazing!  I might be biased, but I think I have the best looking and most secure security door in my neighborhood. I just had to share my experience with your company with you.  I will recommend First Impression without hesitation to my family and friends. Sincerely,  - Traci
First Impression Security DoorsOctober 20, 2012Rating: 5Wow!FISD Sales/Service Manager,   We just had your two technicians come out and readjust our Front Security Door. Wow! Not only did they completely readjust the pins inside the lock and fix the key sticking issue, but they also took the initiative to tweak the door jamb so it wasn't so hard to open the door (was too much pressure). They also finished by readjusting the top shock absorber so it closed nice and soft.   We are extremely happy with First Impression Security Doors and your craftsmanship and service prove you are #1. Several homes here in Vista Dorada (ValVista & Queen Creek) have your doors and we will continue to spread the word to all our friends about your company's great reputation.   Best Regards,- Eric
First Impression Security DoorsOctober 20, 2012Rating: 5So FastWe are absolutely thrilled with our door—it’s even better than we anticipated and the installers did an outstanding job….we’re thrilled with our door. Absolutely, spectacularly thrilled with our doors. They are twice as good looking as we anticipated and the installers were killer good. The installation was spectacular. We couldn’t be happier and we will tell everyone we know that sees our door, That’s First Impression and we couldn’t be happier!”   Your guys were so fast—we were like, “Whoah!”   Gary was also really good. He was excellent because we had some pretty distinct things that we were interested in and he was really good with offering suggestions and he wasn’t hesitant about saying whether something was a good idea or not. He was great at providing input and was honest with us. He didn’t say, “That’s perfect, that’s great!” He was honest with us and was someone that you could quickly develop trust with. That is important with someone in sales.   The door, it’s spectacular! We didn’t order right away because I had a hesitant feeling … I could order a $400 door from Home Depot, but they’re $400 pieces of crap! We bit the bullet and went with you guys. Your sales team and installers are top notch professionals. I did a lot of research before and looked and saw the Better Business Bureau rating and contractor licensing available oneline and both say good things. Terrific!”- Brenda
First Impression Security DoorsOctober 20, 2012Rating: 5Love the DoorsI love the doors!! I hope they fit!!!! Thanks, I like how everyone gets back to me right away, your service is very professional. Pass that on!!!- Suzanne
First Impression Security DoorsOctober 20, 2012Rating: 5Couldn’t be happierHi Tim –   Just wanted to send you a quick thank you note to express our most sincere appreciation for taking care of our screen doors! My wife and I could not be happier with the timeliness of your response, the willingness to stand behind your product and the excellent service you provided.   The take down and re-installation was perfect.   In fact, they both now function better than new, since your installer took extra time to make all the adjustments, especially to the closer mechanisms.   We entertain a great deal and will be sure to mention to every person who visits our home that First Impression is the only security screen door company to do business with.   Again, thank you and our best wishes for your continued business success. Best regards,- Michael & Michelle
First Impression Security DoorsOctober 20, 2012Rating: 5Love them!I will have to get one made for side window as well. Some day! They are the only kind like it in lethnridge. Love them !!- Suzi
First Impression Security DoorsOctober 20, 2012Rating: 5Upscale and Classy“(First Impression Security Doors) is very upscale and classy. We were there for an open house and everyone was so nice. It was incredible.  There were people to take us around in golf carts to the different buildings and we had so much fun. Then, we won a prize and we were like two giddy kids. It’s fun to tell people (about First Impression Security Doors). I’ve given out your cards and told a lot of people. I caught my neighbor staring and staring at my gate the other day and I told him, “Come on over and look at it!” He said, “Is that First Impression?” It’s the product. So gorgeous. When you do something, you do the best. When you are used to the best and used to being spoiled, you expect it. Just class. Wonderful. We’re so proud of it.”- Diane
First Impression Security DoorsOctober 20, 2012Rating: 5The Gate that I Had EnvisionedTracy and friends,   The gorgeous gate was delivered on Wednesday afternoon, and our builder will be coming on Saturday morning to take care of the installation after which I will forward to you a photo! It has been a pleasure doing business with you. I wish you all much success, and thank you so very much for creating the gate that I had envisioned.   Sincerely,  - Martha
First Impression Security DoorsOctober 20, 2012Rating: 5Hi Tracy,   The door has been installed and it looks great!  Thanks for guiding us through the process.   I'm going to forward your company info to some friends who were over yesterday and were admiring the door.   Thanks,  - Constance
First Impression Security DoorsOctober 20, 2012Rating: 5Hi Peter: Gayle and I wanted to send an email to you and First Impression to let you know how happy we are with our new front doorway.   We were very impressed with not only the quality of the product installed but the level of professionalism demonstrated throughout the purchase and installation process.  The quality of work completed by Matt was not only impeccable, but he was onsite on time, each day and never tired of our numerous questions.  We understand this is can be a messy process, but each day Matt made sure our house was cleaned and free of any debris. We are repeat customers for a very good reason! Again, thank you for making this complex installation a seemingly easy process. Please feel free to use us as referrals anytime. Regards,- Chris and Gayle
First Impression Security DoorsOctober 20, 2012Rating: 5Raul and Brett both did excellent jobs with installation. They were polite, answered all of my questions and that. Wish there were more installers like these two.  - James
First Impression Security DoorsOctober 20, 2012Rating: 5Mr. Cornelius,   We are very very pleased with everything y'all did for us, and without pressure. It really meant a lot to us because the break-in was very traumatic and gut wrenching for me and my wife (lots of stress the first few weeks).   Tracey M. and the staff never used that to pressure the sale and we really want to thank you for that. We love the door and are saving for the back door as we speak.   The quality is bar none. Not anything you can buy in a store.  Everyone who sees it just falls in love with it. We made the right choice to go with you. I got to tell you, you never know what to expect from ordering out of state but y'all nailed it.   When a question or issue was brought up Tracy and Cory were on it no questions asked the service was impeccable. We will continue to purchase from you in the future and any time I move will make sure to add the cost of your doors to the budget.   Thanks again from Baton Rouge!- Tim and Stacey
First Impression Security DoorsOctober 20, 2012Rating: 5“I just wanted to call and thank First Impression for rushing my order so that my wife could come home from the hospital. They require someone like her to have a rail because she just had knee surgery. She was originally supposed to come home on one day, then they changed it for her to come home earlier and you guys rushed to get the railing in. Brian R. and Daniel C. were just great. They were very conscientious and I’m just tickled to death. That railing is so secure, it would take a truck to run it over. I thank you all again and when we need something else, we’ll be sure to give you a call. I’ll let people know and refer them to First Impression. People are quick to call if they have a complaint, but not so much when they like something. We make sure to do that first. Thanks again!”- Hal and Janice
First Impression Security DoorsOctober 20, 2012Rating: 5This letter references the installation performed by one of your installers, Raul M., at my home on Saturday, October 23.   Mr. M. did an excellent job and I am quite pleased with the quality of his workmanship, his attention to detail and his willingness to stay at my home for approximately five hours to complete the installation. He encountered numerous installation issues that did not result from any of his efforts but occurred because our front doors were improperly installed.   Further, I found Mr. M. to be extremely customer focused, polite and respectful.  I rarely write a letter such as this one, because I so infrequently see excellent customer services demonstrated. In closing, I want again to thank Mr. M. for a job well done and I am hopeful that you recognize the importance to your “bottom line” of such an employee as Mr. M.   Sincerely,  - George
First Impression Security DoorsOctober 20, 2012Rating: 5The gate is now up & it is outstanding.  We both LOVE it. The workmanship is wonderful & the bird on each side totally completes the picture.  This gate is soooo charming.  Thank you once again for all your patience & help.   Fondly,- Barb & Arnie
First Impression Security DoorsOctober 20, 2012Rating: 5We Love It!Hi Bonnie and Roger, Thought you would like to see the final project. We love it! Thank you for helping us select the perfect door. We are going to the Home Show tomorrow with tickets from First Impression. Thank you. Maybe will see you there.  - Elaine & John
First Impression Security DoorsOctober 20, 2012Rating: 5I didn't want to let the opportunity pass to tell you how great my experience was with Sid L.  I am extremely particular, and Sid "handled" me great:)  Not everyone can, that is for sure!!!!   I asked my salesman to email me a picture of my door once it was laid out to make sure I was happy with it...before welding & powder coating was completed.  Because my door was larger than the photo of the door that I selected, I wanted to make sure it turned out the way I wanted since this is an investment that I hope will last a very long time.  I was definitely glad that I did ask for the photo, because in the larger size, my door did not look as similiar to the door style I selected as I had expected .  Sid worked with me over a period of several weeks  (because I was out of town a lot during that time period) to make the changes that I wanted.  He was very patient and accomodating....and in the end I have a door that I really love!  My experience with Sid and First Impression was excellent and I thought you should know!   Sincerely,- Lisa
First Impression Security DoorsOctober 20, 2012Rating: 5Dear Mr. Cornelius, Thank you for taking the time to speak with me today. Your company and your employees have proven to me that great businesses still can be found today. I appreciate all that the salesman, installer and the young man who came to my home today have done for me. I would be happy to recommend your company to any and all of my friends and family. The Tuscan Security Door we purchased is great...and we love it! Again, thank you for the great customer service we have received.- David and Michelle
First Impression Security DoorsOctober 20, 2012Rating: 5Tim, We want you to know how very impressed we are with the wonderful customer service we have received at every level throughout our "iron door" project that was just completed.  First of all, our sales person - Terry H. - is totally awesome! She has been highly competent, professional and exceptionally responsive, patient - and so very kind throughout what could have been a tough experience.  Justim S. (who did our CAD work) has also been exceptional in every way.  George (who led the installation) was quality-conscious & worked so hard to make everything work as planned.   We are highly impressed with the detailed work and follow-through on all plans as outlined; the job was completed exactly as promised.  Our doors are absolutely gorgeous - surpassing our imagination and expectations.  We have given your name out to our family and so many neighbors.  Very happy to endorse and recommend you & your company to family and friends.   Lastly, we really wanted to do business with a company that was 100% USA.  Yours was the only one that not only built the product(s) here in America but had every level of work done by your own American employees.   Keep up the great work-there are so few out there doing this level of work! We are in the design/construction business & know first hand.  Thank you again & again.  Best of luck to all of you- Bonnie & Ed
First Impression Security DoorsOctober 20, 2012Rating: 5Member of Angie’s List

Description Of Work:

They installed a beautiful custom 8 ft. x 4 ft. iron entry door to replace our existing front door, an 8 ft. x 11 ft. 4 panel iron entry door, a 9 ft. x 5 ft. front gate to replace a lesser quality gate and a security door for our side garage door.

Member Comments: 

We had a security door installed by First Impression at our previous home over 10 years ago and based on the quality of the door, we asked them for a bid on this large project at our new home.  Dave H. was excellent to work with and extremely professional.  With Dave's help and guidance, we were able to achieve the design we were looking for at a price that met our budget for the project.  The gate and doors were completed quicker than expected and the look and quality of the final product exceeded our expectations.  We were most impressed with the craftsmanship of the installation crew, in particular the gentleman (Jorge, if I recall correctly) who installed the front entry door and Mike who did most of the final details.  The front entry door is rounded at the top and the interior wall is curved, so we were not sure how things were going to turn out.  Jorge installed the door perfectly including touching up with paint around the edges.  You would never know it is not the original door.  Mike came out again a week or so after installation to complete a few punch list items; we very much appreciated the attention to detail with which he looks at things.  He made sure everything was perfect; not only to our untrained eye, but also adjusting things to ensure everything was perfect from his expert perspective as well. We are very pleased with our gate and doors from First Impression.  They installed products of the highest quality at a price that was competitive with the bids we received from lesser known companies.  We are now planning a pool and patio project and are hoping to use them on that project as well.

- Michael
First Impression Security DoorsOctober 20, 2012Rating: 5Dave   We would like to thank you and everyone at First Impression Security Doors for an OUTSTANDING job that was done on our security door.  The door  was designed and fabricated exactly per the picture we provided to Dave.  The picture with small little details was perfected beyond what we could have imagined.  All the employees with First Impression Security Doors need to be commended from their sales, design, and fabrication to their customer service departments.   We would like to add, that sometimes the people who work in the office are often overlooked or forgotten but the professionalism and upbeat demeanor made this an excellent experience.  The schedulers did an outstanding job in working with us to accommodate our schedules.   We want to especially thank Dave H. in working with us very professional manner and honesty in making sure the door was perfect in every aspect.   Thank all of you for your dedication, customer service and you all need to be proud of yourselves and to know that your company is above the rest.- Joe and Bobbi
First Impression Security DoorsOctober 20, 2012Rating: 5My wife and I live on the west coast and are in the middle of a large remodel.  As part of the remodel we are replacing the main entry doors.  Entry doors are the focal point of the home and we did not realize how difficult finding the right door was, is it wood, is it metal.  We came across First Impression Security Doors in a Google search.  After watching several YoutTube videos on the company we decided that FISD was the right company for us.  The entire order process was easy and seamless especially since they made the doors to our own custom design.  Once in production they even sent us digital photos of our doors in progress which was very exciting.  About two weeks later the doors were done and on their way to us. When we first saw our doors we loved them immensely.  They were the dream doors that we had been looking for to finish our remodel.  We had one door installed and had to wait for construction for the other.  About three weeks after installation we noticed a finish issue that developed with one of the doors.  We were concerned at first but as soon as we contacted FISD we were immediately put at ease.  Evidently the powder coat finish started to oxidize. FISD assured us that they would correct the problem to make sure that we, the customer, were happy and sure enough they did.   They quickly found a local company to come in and fix the doors. In addition, FISD even paid to have the one door that was installed removed and then put back in.  Overall we were very happy with the excellent service that FISD provided and how they treated us in a very concerned and professional fashion.  Jeremy, Senior Director of FISD personally helped us which demonstrated to us their dedication and commitment to the quality of their product and making sure that we were satisfied.  The doors are now in and have put the crown jewel on our remodel and we could not be happier.  If you are looking for a high quality product, excellent service and a company who stands behind what they make then First Impression Security Doors is the company for you.- Amy and Charlie
First Impression Security DoorsOctober 20, 2012Rating: 5I wish to thank you and everyone who made it possible for my beautiful Security Gate and Entrance, also the work of Sean H., he called the evening before and said that he would be here early in the morning at eight, right on time. I asked many questions as he was working, very polite in answering all my questions. The spikes that were changed look very good. At the moment it is a Show Stopper of the neighborhood, many people have commended and stopped how beautiful it blends in with the structure of the front entrance. Everything was touched up, fittings in place. Again Many Thanks,- Helen
First Impression Security DoorsOctober 20, 2012Rating: 5I hope you guys will remember us.  You sent our security enclosure to us in November.  Just wanted to say ….  IT IS FABULOUS.   Anyway, just want you to know that it is better than we anticipated.    Not only do we feel like our 90 year old mother and our 2 dogs are safer …. it definitely adds to the curb appeal and thus the value of our home.- Anita & Enrique
First Impression Security DoorsOctober 20, 2012Rating: 5Thank you!I just wanted to send a thank you e-mail to let you know we absolutely love the security doors they are so beautiful.  We highly recommend you to our friends.  We just love them.  Thank you.- Victoria
First Impression Security DoorsOctober 20, 2012Rating: 5Nice Job!Your company installed our Courtyard gate yesterday and we are very happy with the product and installation. The entire process from having your very nice and competent salesman, Kurt, come to our house and make recommendations to the design approval via email and the professional installation by Ramon was first rate. The gate is very high quality, attractive and rugged. We would not hesitate to recommend First Impression Security Doors to anyone. Nice job.- John and Bonnie
First Impression Security DoorsOctober 20, 2012Rating: 5ThrilledHi Gary, We just wanted to tell you and your company how thrilled we are with our new front security doors.  They came out far nicer than we expected and we couldn’t be more pleased.  It was a little scary designing them ourselves, but with your input and suggestions the doors came out perfect.  The doors are unique to us and make our house stand out that much more. Your installer, Clay, was also great. He was very knowledgeable, professional and friendly. We’ll recommend FISD to everyone.  Thank you again.
First Impression Security DoorsOctober 20, 2012Rating: 5Beauty & QualityDear Mr. Cornelius, Sharon and I thought we would send you pictures of what beautiful doors your company made and installed at our home in Prescott, Arizona. Our friends and neighbors are so complimentary of the beauty and quality your doors provide.  Kudos to your staff. We would also like to thank your installer, Michael for his professionlism and his service to customers here in Prescott. Sincerely,- Ron & Sharon
First Impression Security DoorsOctober 20, 2012Rating: 5We love our gateWe love our gate you installed for us.  It has been the envy of anyone who comes to see it and we always boast that it is the best thing we decided to do for our home security.  We have had a few burglary attempts in our neighborhood, but because our door is locked at all times and cannot be opened, but with our key, we have been spared.  Our home is the only one that has not had anyone attempt to break in.  Although we also have a security system in our house, the locked gate makes it harder for them to enter or exit our backyard with ease. Thank you so much for the gate.  I am so glad we went to the last show and talked to your team associates.- Maria & Ruben
First Impression Security DoorsOctober 20, 2012Rating: 5Design & Superior QualityJeremy, I want to take a minute to thank you and First Impression Security Doors for your remarkable service and quality.  As you know, my clients are very discriminating and wanted a very specific look and function.  It was complicated by the fact that their house is on the coast of South Carolina and is subject to the continued exposure to salt air and the occasional tropical storm or hurricane. Ultimately we selected your doors due to their design and superior construction.  They are the sturdiest doors we have installed on a home to date.  I was very impressed with the ease of installation and the incredible balance of the door.  While we took a couple of hours to ensure that it was installed properly, it moves incredibly easily and is very balanced.  Your techincal support over the phone was also very helpful. I would strongly recommend your doors to another client and/or builder and look forward to using your doors on one of my projects. Sincerely,- Justin Whitney, President of The Whitney Projects, Inc.
First Impression Security DoorsOctober 20, 2012Rating: 5Telling Everyone I Know!The builder hung the door today.  The door is so beautiful.  I thought the door looked great on line but it is absolutely gorgeous and the quality is above anything I have ever seen.  I was so very happy I chose your company to make my door.  Also, I am so lucky to have had you to assist me in the selection process.  The beige screen looks great behind the scroll work and the view from inside with the glass left me speechless.  I never dreamed it could be this magnificent.  I cannot express how thankful I am for your help.  I will tell everyone I know about your company.  My builder is equally as happy about this door.  Thank you.- Julia J.
First Impression Security DoorsOctober 17, 2012Rating: 5Beautiful!Your company installed a security door on my house about 6-8 months ago. It was one of the best decisions I made to improve our new home. My brother in law advised me not to put a cheap door on the house because his neighbors had bad experiences. Besides the security aspect, the door is beautiful, and I no longer have worry about my little grandchildren walking out without my knowledge. Having the main door open during the day is also a large plus. I have the Mexican Sun design and I feel I have one the snazziest doors in my HOA!!!!! Thankyou to everyone who contibuted to this door becoming a reality for me.  - Vickie H.
First Impression Security DoorsOctober 17, 2012Rating: 5Great product!We LOVE our doors and window guards!  We may do more when we have more money!  Great product!- Harry and Rosalie
First Impression Security DoorsOctober 17, 2012Rating: 5Highly recommended!We needed a pool fence as our 8 month old grandson is crawling and getting into everything.  We went to Mesa Marketplace on Baseline Rd in Mesa and came across the First Impression security doors booth.  We called them and set up an appointment and they came out and went over everything from measurements to colors. The pool fence and gate is safety height requirement.  They did a wonderful job and now we are ordering a new security screen door for our front door.  I highly recommend them.  Everyone who came out were very professional. Thanks guys.- Linda
First Impression Security DoorsOctober 10, 2011Rating: 5Dear Mr. Cornelius, Our new front door was installed last week.   We are thrilled with the end result but you already know about the beautiful artisan doors that you provide to customers.    My real purpose in writing this letter is to let you know about the incredible team behind these doors.   From the beginning, and at every step, we encountered professionals that genuinely cared about their craft and the reputation of your company.   We have already started to recommend you to others.   I know that I am leaving out some people but I am hoping you will pull our work order to be sure that everyone that worked on our project.    This includes: Gary S. – who listened, gave us a tour, offered suggestions and then followed through at every phase. Justin and David of your design team that made little changes that made a huge difference.   They could see things that we could not. Rich, George and Andy that worked so hard explaining the process and then doing everything possible to reduce the construction chaos.  Rich is polite, informative and an artist!   There was another gentleman that worked on the interior dry wall – so polite and really made an effort to clean everything before he left. Matt, the team leader is our hero.   I needed the faux finished tweaked and he did it with a smile.   He could troubleshoot problems and made adjustments before they were major issues.  Matt just wanted us to love the door. So while the product is outstanding, it is the experience we had with your people that makes the whole experience a great experience.   A great door is not great if it comes with a bad experience.   Instead, we were delighted to have one of those exemplary customer service experiences.    Please thank your team for us.   ps.  I need a bench to match my beautiful new door………:)- John and Barbara
First Impression Security DoorsApril 29, 2010Rating: 5First RateDear Jennifer Before another day goes by I want to write this to you.  As the old saying goes, "Better late than never!"   Back in January I came into the First Impression showroom in Peoria because I wanted to install a security door in my front entryway.  I'd done quite a lot of research and looked at different doors by various manufacturers, but once I saw what First Impression had to offer, I was convinced that this would be the way to go.  The major decision, then, was to decide which of the designs to choose from; there are so many - and they are all beautiful!   You were so informative and helpful when I came in to look around - and patient, too!  I left with all the information I needed, and when I made my decision I returned to the store to place my order.  I chose the Picket Weave - a simple, but beautiful design! Less than 2 weeks later the door was ready to be installed, and Scott did an excellent job!   There isn't a day that goes by that I haven't loved having my First Impression Security Door!  It's beautiful to look at, and anyone who sees it thinks so too.  There isn't another security door in my neighborhood with this lovely design - I love being "unique"!   So, I just want to take this opportunity to say "Thank you" for all your help, and to First Impression for the great job they did on my door. I had my eye on the Bells that were on display in the showroom, and hopefully someday we'll be doing business again.   Oh, by the way, I've recommended you and First Impression to anyone who's looking to buy a security door; I tell them you are "first rate"! Regards~- Nettie
First Impression Security DoorsApril 22, 2010Rating: 5PraiseWe wish to praise three employees of your company.   The salesman Randy S. was very easy to work with and made our decision easy. The two young men that were sent to install our security door were polite, informative and made it comfortable to have them at our home.   Installer and trainer "Scott" was so patient and soft spoken and intent  that the trainee have the opportunity to learn the correct way of installing doors for your company.   We wish to comment on all three of these employees and your company should be proud of such amazing employees and we hope they will be honored at appraisal time.   We look forward to continuing doing business with your company in the future.   Sincerely yours,- Jackie & Bob

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