Entire Agreement. Except as otherwise agreed in writing by First Impression Security Doors, Inc. (“FISD”), these Terms and Conditions (“T&Cs”) constitute the entire agreement between you (“Customer”) and FISD relating to the sale of FISD products (“Products” or individually “Product”) purchased at this time through this website. FISD’s T&Cs are subject to change for future transactions.
Payment. The purchase price for Product and standard shipping shall be paid in full upon Customer acceptance of these T&Cs. Additional shipping, handling, and delivery charges may apply and, if known, shall be paid in full prior to shipment.
Shipping and Delivery.
FISD ships to the continental US.
FISD ships its Product through various third-party carriers. Shipments are insured by the carrier. FISD is not responsible for delayed shipments or for any delivery arrangements, including without limit the date and time of delivery, made between Customer and FISD’s third-party carrier.
Shipments can only be made to valid street addresses provided by Customer. Customer is responsible for providing a valid and correct delivery address. If Customer provides an invalid or incorrect address, all additional shipping charges will be Customer’s responsibility. Invalid addresses include PO boxes, private mail boxes, and other locations to which our carriers cannot make delivery of the Product.
Customer shall provide a valid daytime phone number and email address for use by FISD’s carrier to arrange for delivery. Customer or Customer’s agent shall be present at the delivery site to inspect and accept delivery.
Unless Customer has made arrangements through FISD or its carrier in advance for lift gate delivery or other special delivery services, Customer (i) acknowledges that carrier’s agents and employees are not responsible for unloading Product at time of delivery (ii) assumes sole responsibility for unloading all Product from the carrier’s vehicle, (iii) agrees that any property damage, including without limit damage to the Product, or personal injury arising from or related to unloading of Product at Customer’s delivery site shall be the sole responsibility of Customer, and (iv) agrees to defend, indemnify and hold harmless FISD, its carrier, agents, employees, principals, officers and directors from any and all liability, costs, expenses, damages, demands, and claims of any type or kind arising out of or related to Customer’s unloading of Product.
Prior to unloading shipment (or immediately after the shipment has been unloaded by the carrier, if the carrier had been engaged to do so), Customer shall carefully inspect shipment for completeness and any damage to the shipping crate or materials. If damage is present, Customer shall clearly and unambiguously identify the damage on the receiving documentation. If damage to the shipping crate or materials is extensive and Customer believes that the Product has been damaged, Customer shall reject the shipment and notify FISD immediately. Customer is strongly encouraged to photograph all damage in the presence of the delivery personnel. If the shipment is not complete, Customer shall clearly and unambiguously identify on the receiving documentation any items not actually delivered and contact FISD immediately.
Customer shall unpack and inspect the Product (retaining all packing material for future use in the event of a return for shipping damage or Warranty claim), and shall report any concealed shipping damage to FISD within 48 hours of delivery. Claims for shipping damage made more than 48 hours after delivery will not be honored.
If any additional shipping, handling, or delivery charges are incurred by FISD as a result of Customer’s request, mistake or failure to comply with the terms of this agreement, the delivery location, or any other condition not within FISD’s direct control, Customer agrees to pay such charges on demand and authorizes FISD to charge the credit card used in the underlying transaction for such additional charges.
Limited Warranty. Subject to limitations set forth in these T&Cs, FISD hereby warrants and guarantees its products shall be free from material defects in workmanship and materials (“Warranty”). The Warranty shall apply to the structural integrity of any door, and all hinges and fasteners, for two years from the date of shipment. The Warranty shall apply to powder coating and other finishes for one year from the date of shipment. This Warranty applies only to Products used in residential applications. This Warranty does not apply to any Product that has been subsequently painted, coated, or impacted by foreign objects, or any Product that has been damaged by fire, excessive moisture, any act of nature, war, terrorism, civil strife, criminal activity, misuse, neglect or vandalism. This Warranty does not apply to any screen installed on a door or any other access point, automatic or automated door opening or closing mechanism(s), or oil bleeding on or around hinges or welds. This Warranty does not apply to component parts manufactured by third-parties, such as locks, levers, closers or other accessories. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY, SHALL BE BINDING UPON FISD, AND CUSTOMER HEREBY WAIVES ANY AND ALL STATUTORY OR EQUITABLE WARRANTIES.
Product Returns. All sales are final. Consistent with all other terms of these T&Cs, FISD will gladly accept returns of Product damaged in shipment and for valid Warranty claims. All returns and Warranty claims must be approved by FISD in advance of shipment. To arrange for a return or Warranty claim, contact FISD customer service. Any Product returned to FISD without prior approval and authorization will be rejected or become the property of FISD. Unless covered by the carrier due to damage occurring during original shipping, FISD shall bear all costs of return shipping and shall bear all risk of damage and loss during return shipping, both to and from FISD, provided, however, that Product is properly re-packaged and prepared for shipping. Customer shall be responsible for all packaging and costs associated therewith.
WARNINGS. RISK OF BODILY INJURY EXISTS WHEN HANDLING OR OPERATING HEAVY IRON DOORS, INCLUDING CRUSHED OR PINCHED APPENDAGES, SEVERE BRUISING, LACERATIONS, FRACTURES, HEAD INJURY, PARALYSIS, OR DEATH.
Limitation of Liability. FISD shall not be liable for any inadequate substrates or structural deficiencies affecting installation or affected by installation. FISD shall not be liable for any injury, death, or other claim arising out of Customer’s installation or use of any Product, or Customer’s failure to observe any warning or instructions for installation or use related to any Product, including without limit claims for personal injury, wrongful death, punitive damages, or other tort claims of any kind. Customer assumes the cost and risk of installation and use of all Products, including without limit any failure or degradation of the mounting surface, such as cracking, collapsing, sinking, sagging or settling, and any other damage to Customer’s property or the installation site. Customer’s exclusive remedy against FISD, and FISD’s sole obligation for any and all claims, whether for breach of contract, warranty, tort (including negligence) or otherwise, shall be limited to FISD replacing defective Products or, at FISD’s option, refunding the purchase price. In no event shall FISD have any liability for damages in an amount exceeding the purchase price of the goods sold hereunder, nor shall FISD have any liability for incidental, consequential, or punitive damages. FISD shall not be responsible for any installation, removal, or reinstallation costs under any circumstances.
Taxes. All taxes, tariffs or duties of any kind levied by any federal, state, municipal or other governmental authority, which tax FISD is required to collect or pay with respect to the production, sale, or delivery of goods sold to Customer, shall be the responsibility of Customer. Customer agrees to pay all such taxes, tariffs, and duties and further agrees to reimburse FISD for any such payments made by FISD.
Miscellaneous. These T&Cs shall be interpreted, construed and enforced pursuant to the laws of the State of Arizona, without regard to conflicts of law principles, and will bind and inure to the benefit of the heirs, successors, assigns, and personal representatives of the parties. FISD reserves the right to enforce these T&Cs at any time, and none shall be deemed waived unless such waiver is in writing. Customer shall pay FISD’s reasonable legal fees and court costs incurred in enforcing or defending these T&Cs.
Deemed an essential infrastructure operations, First Impression Ironworks provides safety and security products and services to residential and commercial properties, as well as manufacturers of Steel products for Construction are cited as essential business.
Our top priority is to safeguard the health and well-being of our First Impression family of customers and employees. We are carefully following the guidelines posted by the Centers for Disease Control & Prevention (CDC). We have instructed our staff to conduct an hourly cleaning of all frequently touched surfaces and to increase hand-washing and sanitizing. We’ve reminded our staff to follow recommended social distancing practices during in-home design consultations and installations. We’ve asked all employees to stay home if they are feeling ill.
If you have a scheduled appointment or installation and do not feel well enough to complete it, please reschedule. You can contact our customer service anytime at 480-924-1104.
To best serve you, we plan to remain open during our normal business hours until further notice. We will continue to provide you with first-class service, products, and inspiration to live your best and most meaningful lives. We're optimistic that we will come through this stronger and better together.
In the meantime, we thank you for thinking of First Impression for your Custom Ironworks needs and we hope to see you soon.