Testimonials

Kate and Mike
Scottsdale, AZ

I wanted to thank you and your whole team for all of your beautiful work. Thank you as well for such fast turn around and quick response to fixing minor problems.
 
You all did a wonderful job and I appreciate everything you all did to make my home stunning!
 
Karen

Tolleson, AZ
 

I purchased a security door from your company almost two years ago and it is still as nice as it was when it was installed.

 
Thank you again.

Judy

Queens, NY

Just a quick note to let you know what a great experience it was having First Impression install our Ornamental Security Doors. Roger was extremely professional and helpful in presenting the product line. That was followed up with a showroom visit to Peoria where Jennifer was also extremely helpful and knowledgeable. The service manager Tim was excellent with follow up details.  Raul, Scott and Brian all showed themselves to be excellent craftsmen. A big thank you to all of you for a job very well done!  We love our new doors.
 

Bill

Phoenix, AZ
 

 Good morning,

Sincerely,

Stephanie

Mesa, AZ

Wanted thank you guys for an excellent job with the security door! It looks fantastic and we were amazed with how fast it was delivered!! Excellent customer service!!

Vicki

Goodyear, AZ

Choosing a gate design was the easy part….choosing the company to build the gate was the hard part. My daughter designed a gate that perfectly fit my wants and needs and we spent a VERY long time checking out gate companies to build it to our specifications. We actually had 7 companies quote our design and all were within a few hundred dollars of each other. In the end we chose First Impression Security Doors.
 
We decided to take a tour of the facility once our gate was built, but still in the raw stage. We were given a tour by Michael who was knowledgeable, friendly and accommodating. Seeing my daughter’s design come to life was so incredibly exciting for us.
 
I think they should change their name though. I’d name it “Lasting Impression”.   They did make a great first impression, but it’s the lasting one that counts!
 

Thanks Much,

Suz

Peoria, AZ
 

We just had our door installed and my husband and I just wanted to say how pleased we are with the final outcome!

 
We had checked out several door options, from fiberglass to one of your competitors, and we were so pleased that we made the choice to pick your company. The installation went so well, no one can even tell we just had it done. George, our installer, was so considerate for making the inside and outside of the house look perfect to helping us in getting the final color just right, we just couldn’t ask for better service!! With such a great outcome, we are now in the process of replacing our rear security door with one of your products.

Thanks again,

Bob and Mariann

 Sun City AZ
 

Dear Jennifer and Lauren,

I wanted to drop a line and thank you for the great service you represented for your company. My husband and I absolutely love our security door. We leave our main door open during most of the day now that we can get a wonderful breeze without having to sacrifice our safety or home security.

Mrs. K called from Tucson to inform me that Jon M. did an unbelievable job at her house today.

Jon spent twice the amount of time installing her door to make sure that it fit perfectly.  He cut down the door and frame to install the door flush to the ground.  Mrs. K was blown away.  She apologized for not having the names of anyone to refer, but informed me she was going to go and recommend us on her community HOA website right after she got off the phone with me. 

Jacquelyn

Tucson, AZ

I just wanted to drop you guys a line to say how happy I am with the whole experience of buying gates from your website. I was a little worried buying something from a place such a long distance from Hawaii.  The customer service was excellent as well as the product.  Sending a 20 foot gate all the way to Hawaii without a scratch is quite a feat. If you ever need a referral for a long distance sale, feel free to give them my number.

Erich

Hawaii

Hi Terry,

We are extremely pleased with our new front door, courtyard gate and ornamental iron railing.  Your many years of experience were invaluable in helping us select the design, glass, and color that would work best for our architecture.

 Everyone involved in this project exceeded our expectations: our project was completed ahead of schedule, all the installers were very courteous, the CAD drawings were right the first time, and the manager in charge of the project called to make sure everything was perfect.

Bottom Line - First Impression under promised and over delivered.

 We highly recommend First Impression to anyone considering iron doors or gates.

They won't be disappointed!

Best Regards,

Ron

San Tan Valley, AZ

P.S. I called 6 companies, 5 came to our house, we received 4 quotes, 3 sales people followed up, 2 submitted drawings and only 1 invited us to their showroom.  It was an easy decision to select First Impression - they have the best product and are represented by professional sales people.

Dear Mr. Cornelius

I just had two double doors installed on the back of my home and wanted to tell you how pleased I am.  Starting with Ray F. who was a very good, no pressure, knowledgeable sales associate.  He was pleasant, courteous and hard working in selling your products.  The installation was done by Jerrod & Matt, two very qualified installers who were very efficient and thorough and took pride in their work.  They say the success of a company is its employees.  These 3 young men are truly an asset to your company.  Again thank you for a quality team and a quality product.

Sincerely,

Mrs. J

Sun City West, AZ

P.S. They truly make a very good "First Impression!"

Clint,

The door was installed this morning and looks absolutely amazing.  Someone already asked me about it and I gave them your contact information.  I can see how word of mouth is your best form of advertising.

Great Job!

Rebecca

Phoenix, AZ

Hello, Roger!  First of all, the door is absolutely beautiful!  We really love it!  I would like to compliment the man who did the installation for the 4 days.  Unfortunately, I don't have a name but I hope you will know who was here.  He was professional, polite, and did an absolutely beautiful job on every part of the process.  He courteously hung plastic to reduce the dust coming into our home, vacuumed in between to keep down on the mess being tracked in, and was always picked up at the times I told him I would need to leave.  I can't believe he did such a great job on every part of the reconstruction.  It's like he's a door expert, stucco, painter and drywaller all rolled into one!  Very talented and does fantastic work!  Please pass on our praises to his boss.  We really appreciated all his hard work!
 

Thanks again for the professionalism the company has displayed.  We will definitely recommend First Impression to everyone we know! 
 
With Gratitude,
Melanie
Peoria, AZ

We had our two doors installed this week and just love them.  The installers did a great job.  Thank you for the rush job.

Pat and Joe
Gilbert, AZ

Hello everyone!!

I couldn't wait to write this email . . . my door is absolutely FanTasTic!!  Your employees are outstanding . . . from Ray F., the salesman, to the phone gal through Jonathan M., the installer!!  I am an ESM member and plan to tout your door, your employees and your service in person at one of our meetings!!  The ESM discount was superb and sealed the sale!!

Ray was very knowledgable and presented your doors in a professional yet very friendly manner.  He took the time to meet us at your facility and not only explained your doors in depth, but understood our needs and met them completely.  My First Impression sold me on your company and your product!!

When I phoned to confirm our installation, the young lady I spoke with was very pleasant, professional and excited to know that I planned to express my pleasure with your entire process in an email.  Jonathan called ahead to confirm his arrival time and worked diligently to install the door, clean up, ensure my dogs didn't escape and that I was happy with both the door and the installation.  Each and every person I came into contact with  was proud to be a part of First Impressions and their doors!
 
I LOVE MY NEW DOOR!!

Paulette
Glendale, AZ

Hello Clint,
 
We wanted to let you know that the door has been installed, and it looks great.  The person who installed it has been doing some work out of town, but will be completing the job hopefully at the end of this week or early next week at the latest. 
 
We also wanted to let you know how impressed we are with the door and your company.  The door is extremely solid and very well built.  Our carpenter who put it in for us was extremely impressed.   He did have to do some minor sanding off the bottom and some minor chipping of our brick, but said it "fit like a glove."  He was also very complimentary on your company.  You and your staff were very friendly and helpful.  He often gets questions about where to get high-end security doors such as the one we got, and he stated that he now knows where to refer people.  Do not be surprised if you start getting more business from Amarillo.
 
Thanks again,
Eric and Anitra
Amarillo, TX

Randy,
 
Just a quick note to say thanks much for the great service we received with our security door - we are so happy with it!  As I write this, it is in the low 70's and it is so wonderful to have our front door open and have fresh air flowing through our house, while staying safe. 
 
We originally received a quote some time ago for the door and at the time, could not commit to the purchase.  What made us come back was that we were not pressured to buy at that time and when we were ready to make our purchase, First Impression was our choice! 
 
We were really impressed with Scott, our installer, as he was so thorough and knowledgeable.   From start to finish this has been a great experience and we will be recommending you to our friends!  Please pass on our thanks to all the team at First Impression.
 
Sincerely,
Nancy
Goodyear, AZ

 
Patti & Chuck
Glendale, AZ

Just an FYI, I am writing to let you know that Deb M. phoned this morning to say what a wonderful job Jarrod Morby did on her installation yesterday. She said that he "did a superb job, paid attention to detail" and was "totally pleased" with his services yesterday. She said that he was "definitely awesome" and that she liked that he respected her property and paid close attention to detail. She said that she’s had other installers from other companies at her house before, but none have given the service that Jarrod did. She was so pleased with him that she requested he be the one to install her gate that she is going to purchase next.

Thought that you would like to know,

Alicia 
 

Very happy with my door and gate. It makes my home feel more open. I just love it! Love, it love it and LOVE it!

Terry

Gilbert, AZ

Hi Lani,
 
I just wanted to let you know how very much I LOVE, LOVE, LOVE, my new security door!  Not only is it beautiful, but it makes me very happy to open the wood door and allow the   sound of the birds and a fresh breeze to blow in.
 
Thank you again,

Vickie
Gilbert, AZ

Randy,
 
Seeing you at the Home Show last weekend reminded us of how much we are enjoying our new security door that you installed for us about 6 months ago.  The door looks great and we have gotten a number of compliments on it. Your service was excellent.
Thank you!

Irene  
Buckeye,AZ

 Just wanted to drop you a note that we love our new doors.  We already knew they were very high quality because we have the same large security door from your company on the front of the house and it's still beautiful after many years.  What people don't always know is that the doors make the house look better and more luxurious than without the doors.  Folks just don't realize that this is NOT your old security door that makes the neighborhood appear dangerous.  It's the opposite - the house looks very upscale with the new doors.

Thank you for showing up on time and getting the door framing and doors on in less than 10 days from order to install.

Janiece
Peoria, AZ

Very pleased. It’s beautiful. My neighbors couldn’t believe what a good job they did matching it. It’s perfect—and there are not too many things out here that are perfect. It’s fantastic!
 

Pat
Florence, AZ

Just had my screen doors put in, and I have to say, I’m more pleased than I thought I would be.  They really look great!

Doris

Gilbert, AZ
 

I love the doors, they are just beautiful. I’ve recommended to some friends because they are fabulous. We really enjoy how they look. One friend I referred now has 3 doors on her house! We want to get more doors installed too in the future. I really, really love them. They are very pretty.

Marg

Phoenix, AZ

Gilbert, AZ

That Matt is an A-1 salesperson. I had another estimate (from another company) and well, he thought for sure that I would go with it because he gave me a good price. Then I said, I’ll see if Matt would go ahead and match it and by George, he did. I’ve dealt with a lot of people after being married 59 years and my husband and I have come across a lot of salespeople and that Matt was A-1. He did everything the proper way and carried himself the best that he could. He deserves a raise.  (The owner) should take him out at least once a month for a big dinner. I really really liked that fellow.
 

Mary

Phoenix, AZ

April 22, 2010

We wish to praise three employees of your company.

The salesman Randy S. was very easy to work with and made our decision easy. The two young men that were sent to install our security door were polite, informative and made it comfortable to have them at our home.

Installer and trainer "Scott" was so patient and soft spoken and intent  that the trainee have the opportunity to learn the correct way of installing doors for your company.

We wish to comment on all three of these employees and your company should be proud of such amazing employees and we hope they will be honored at appraisal time.

We look forward to continuing doing business with your company in the future.

Sincerely yours,
 

Jackie & Bob
Surprise, AZ

April 29, 2010

Dear Jennifer 
 

Before another day goes by I want to write this to you.  As the old saying goes, "Better late than never!"

Back in January I came into the First Impression showroom in Peoria because I wanted to install a security door in my front entryway.  I'd done quite a lot of research and looked at different doors by various manufacturers, but once I saw what First Impression had to offer, I was convinced that this would be the way to go.  The major decision, then, was to decide which of the designs to choose from; there are so many - and they are all  beautiful!

You were so informative and helpful when I came in to look around - and patient, too!  I left with all the information I needed, and when I made my decision I returned to the store to place my order.  I chose the Picket Weave - a simple, but beautiful design!
Less than 2 weeks later the door was ready to be installed, and Scott did an excellent job!

There isn't a day that goes by that I haven't loved having my First Impression Security Door!  It's beautiful to look at, and anyone who sees it thinks so too.  There isn't another security door in my neighborhood with this lovely design - I love being "unique"!

So, I just want to take this opportunity to say "Thank you" for all your help, and to First Impression for the great job they did on my door.
I had my eye on the Bells that were on display in the showroom, and hopefully someday we'll be doing business again.

Oh, by the way, I've recommended you and First Impression to anyone who's looking to buy a security door; I tell them you are "first rate"!

Regards~
Nettie
Glendale
 

Scott E. was good…real good. It wasn’t high pressured. He answered all my questions that I had about the door and about keeping the bugs out and about being tight and the warranty on it. He was not high pressured at all, but told me the value of the door, of having it. In terms that I could understand. I just got a really good feeling that he was an honest man. That I do. It’s all truth. Every bit is true.

Jackie
Queen Creek, AZ

Everybody from the person who sold the door, to the person who measured for it, to the person who installed it—everything is fantastic.

Ray

Sunlakes, AZ

“The marketing team was probably the best I saw throughout this entire process.  Kathy A. especially—she did a phenomenal job. All the people have been really great. There are so many details and so much to this process and they walk you through this and educate you on it and I really appreciate it. It’s a big investment and I had to sleep on it. The choices and craftsmanship—all are very fine examples of craftsmanship and there are so many choices. Everyone has been a professional and courteous staff. I am going to write a letter when all of this is finished.”

Traci

Glendale, AZ

The quality of your doors and the quality of your welding is the best! ….We just fell in love with them! We are so excited! We’ve told everyone! It’s like getting a baby—without the diapers, haha.  At first, I was a little wary about giving my information to the gentleman standing at the Mesa Marketplace, but then I saw your flier in the mail and I said, “This guy was for real!” So now, I tell everybody! I show them the cards and tell people about (FISD). I’ve been telling people, “Don’t be afraid of them This is a legitimate company. They have beautiful doors.”  I’ve been spreading the word, because when I think something is good, that’s just how I am.  I think that when someone does a good job, it should be told. We’ve been looking for a year for the perfect door and we finally found it!

Nancy

Buckeye, AZ

I recently had a security door and sunscreens installed in my home by your company and I would be remiss if I didn't highlight the quality of service. We are new to the Phoenix area, so we have had the opportunity to interface with many suppliers. While all of their support and products were very good, none could match the outstanding products and service received from First Impression. It is very clear that customer care is #1 and I don't think I am telling you something that you don't already know.  Every person with whom I spoke is a great ambassador for First Impression.

In particular, Randy S. is an exceptional sales person. I had the opportunity to listen to three different sales pitches and Randy's was far and away the best. He listened to my goals and concerns and then carefully explained my options.  Not once did I feel that he was rushing or pressuring me to make a decision so he could move on to another potential client.  He never bad-mouthed the competition and simply convinced me that the First Impression product was the way to go. He was right and I really appreciated his follow-up call after the installation to ensure that everything met our expectations.

Mike P. and Alisha from your call center were very courteous and effective. They coordinated installation times around my very demanding schedule and Romane, the installation technician, showed up on time. He also took the necessary time to ensure that I knew how everything worked. Also, the patio door wasn't exactly correct when initially installed, so it was replaced without question.

In summary, you are leading and managing a most impressive team and First Impression has earned my strong endorsement. Thanks for a quality product and outstanding customer service.

Sincerely,

Skip
Gilbert, AZ
 

(Clayton) is very professional. He knew what he was doing. He was confident. He did an extremely nice job and I am very, very satisfied. Most people just recognize when someone does a bad job, but he did a good job and that should be recognized. Whoever I need to tell, he did a great job.

David

Surprise, AZ

Dear, Tim Cornelus

I am writing to express my satisfaction with the way your company, First Impression, does business.  From the amazing promotional materials to the final thank you post card I just received in the mail it was a pleasure doing business with you.  Each and every one of your employees were professional all the way.  I have to say when I first saw your advertisements and navigated your website I was unsure if I would be able to afford the high quality products I saw there.  I was pleased to find  your prices to be competitive and your workmanship to be superior.  I traveled to several showrooms around the valley and your west side showroom was far superior.

Your sales staff was wonderful to work with, especially Catherine H.  There is so much to learn when purchasing a custom security door, so many options, colors, and hardware. Catherine patiently answered all my questions and even stayed beyond closing time to assist me. I walked out of the showroom with a color picture of the doors I chose which was helpful.  Catherine's marketing materials reflect quality and are exceptional.  I was truly impressed.   She is both talented and knowledgeable.

I have an awkward entry way to my home.  However, this was no problem for your installer, Johnny.  He modified the door right on site and installed it.  It looks amazing!  I might be biased, but I think I have the best looking and most secure security door in my neighborhood.

I just had to share my experience with your company with you.  I will recommend First Impression without hesitation to my family and friends.

Sincerely,

Traci 

Glendale, AZ

FISD Sales/Service Manager,

We just had your two technicians come out and readjust our Front Security Door. Wow! Not only did they completely readjust the pins inside the lock and fix the key sticking issue, but they also took the initiative to tweak the door jamb so it wasn't so hard to open the door (was too much pressure). They also finished by readjusting the top shock absorber so it closed nice and soft.

We are extremely happy with First Impression Security Doors and your craftsmanship and service prove you are #1. Several homes here in Vista Dorada (ValVista & Queen Creek) have your doors and we will continue to spread the word to all our friends about your company's great reputation.

Best Regards,

Eric

Gilbert, AZ 85298

Hi Tim –

Just wanted to send you a quick thank you note to express our most sincere appreciation for taking care of our screen doors!

My wife and I could not be happier with the timeliness of your response, the willingness to stand behind your product and the excellent service you provided.

The take down and re-installation was perfect.

In fact, they both now function better than new, since your installer took extra time to make all the adjustments, especially to the closer mechanisms.

We entertain a great deal and will be sure to mention to every person who visits our home that First Impression is the only security screen door company to do business with.

Again, thank you and our best wishes for your continued business success.

Best regards,

Michael & Michelle

San Tan Valley, AZ

“(First Impression Security Doors) is very upscale and classy. We were there for an open house and everyone was so nice. It was incredible.  There were people to take us around in golf carts to the different buildings and we had so much fun. Then, we won a prize and we were like two giddy kids. It’s fun to tell people (about First Impression Security Doors). I’ve given out your cards and told a lot of people. I caught my neighbor staring and staring at my gate the other day and I told him, “Come on over and look at it!” He said, “Is that First Impression?” It’s the product. So gorgeous. When you do something, you do the best. When you are used to the best and used to being spoiled, you expect it. Just class. Wonderful. We’re so proud of it.”
 

Diane

Arizona

Tracy and friends,

The gorgeous gate was delivered on Wednesday afternoon, and our builder will be coming on Saturday morning to take care of the installation after which I will forward to you a photo!

It has been a pleasure doing business with you. 

I wish you all much success, and thank you so very much for creating the gate that I had envisioned. 

Sincerely,

Martha
Gainsville, Texas
 

Hi Tracy,

The door has been installed and it looks great!  Thanks for guiding us through the process.

I'm going to forward your company info to some friends who were over yesterday and were admiring the door.

Thanks,

Constance
Cleveland Heights, OH

Hi Peter:
 
Gayle and I wanted to send an email to you and First Impression to let you know how happy we are with our new front doorway.   We were very impressed with not only the quality of the product installed but the level of professionalism demonstrated throughout the purchase and installation process.  The quality of work completed by Matt was not only impeccable, but he was onsite on time, each day and never tired of our numerous questions.  We understand this is can be a messy process, but each day Matt made sure our house was cleaned and free of any debris. 
 
We are repeat customers for a very good reason!
 
Again, thank you for making this complex installation a seemingly easy process.
 
Please feel free to use us as referrals anytime.
 
Regards,
 
Chris and Gayle
Peoria, AZ
 

We chose FI because of your artistic offerings. We're so glad we did. Our front gate and doors are frequently complimented by visitors and passersby. Your works of art match the style of our home (and neighborhood)  perfectly while providing extra security.

Thanks again,

Ron
Peoria, AZ

Raul and Brett both did excellent jobs with installation. They were polite, answered all of my questions and that. Wish there were more installers like these two.

James

Gilbert, AZ

Mr. Cornelius,

We are very very pleased with everything y'all did for us, and without pressure.

It really meant a lot to us because the break-in was very traumatic and gut wrenching for me and my wife (lots of stress the first few weeks).

Tracey M. and the staff never used that to pressure the sale and we really want to thank you for that.

We love the door and are saving for the back door as we speak.

The quality is bar none. Not anything you can buy in a store.  Everyone who sees it just falls in love with it. We made the right choice to go with you. I got to tell you, you never know what to expect from ordering out of state but y'all nailed it.

When a question or issue was brought up Tracy and Cory were on it no questions asked the service was impeccable.
We will continue to purchase from you in the future and any time I move will make sure to add the cost of your doors to the budget.

Thanks again from Baton Rouge!
 

Tim and Stacey

Baton Rouge, LA

“I just wanted to call and thank First Impression for rushing my order so that my wife could come home from the hospital. They require someone like her to have a rail because she just had knee surgery. She was originally supposed to come home on one day, then they changed it for her to come home earlier and you guys rushed to get the railing in. Brian R. and Daniel C. were just great. They were very conscientious and I’m just tickled to death. That railing is so secure, it would take a truck to run it over. I thank you all again and when we need something else, we’ll be sure to give you a call. I’ll let people know and refer them to First Impression. People are quick to call if they have a complaint, but not so much when they like something. We make sure to do that first. Thanks again!”

Hal and Janice

Mesa, AZ

This letter references the installation performed by one of your installers, Raul M., at my home on Saturday, October 23.

Mr. M. did an excellent job and I am quite pleased with the quality of his workmanship, his attention to detail and his willingness to stay at my home for approximately five hours to complete the installation. He encountered numerous installation issues that did not result from any of his efforts but occurred because our front doors were improperly installed.

Further, I found Mr. M. to be extremely customer focused, polite and respectful.  I rarely write a letter such as this one, because I so infrequently see excellent customer services demonstrated.

In closing, I want again to thank Mr. M. for a job well done and I am hopeful that you recognize the importance to your “bottom line” of such an employee as Mr. M.

Sincerely,

George
Litchfield Park, AZ

 The gate is now up & it is outstanding.  We both LOVE it. The workmanship is wonderful & the bird on each side totally completes the picture.  This gate is soooo charming.  Thank you once again for all your patience & help.

Fondly,

Barb & Arnie 
Scottsdale, AZ
 

I didn't want to let the opportunity pass to tell you how great my experience was with Sid L.  I am extremely particular, and Sid "handled" me great:)  Not everyone can, that is for sure!!!!

I asked my salesman to email me a picture of my door once it was laid out to make sure I was happy with it...before welding & powder coating was completed.  Because my door was larger than the photo of the door that I selected, I wanted to make sure it turned out the way I wanted since this is an investment that I hope will last a very long time.  I was definitely glad that I did ask for the photo, because in the larger size, my door did not look as similiar to the door style I selected as I had expected .  Sid worked with me over a period of several weeks  (because I was out of town a lot during that time period) to make the changes that I wanted.  He was very patient and accomodating....and in the end I have a door that I really love!  My experience with Sid and First Impression was excellent and I thought you should know!

Sincerely,

Lisa

Chandler, AZ

Dear Mr. Cornelius,

Thank you for taking the time to speak with me today. Your company and your employees have proven to me that great businesses still can be found today. I appreciate all that the salesman, installer and the young man who came to my home today have done for me. I would be happy to recommend your company to any and all of my friends and family. The Tuscan Security Door we purchased is great...and we love it!

Again, thank you for the great customer service we have received.

David and Michelle

Tim,

We want you to know how very impressed we are with the wonderful customer service we have received at every level throughout our "iron door" project that was just completed.  First of all, our sales person - Terry H. - is totally awesome! She has been highly competent, professional and exceptionally responsive, patient - and so very kind throughout what could have been a tough experience.  Justim S. (who did our CAD work) has also been exceptional in every way.  George (who led the installation) was quality-conscious & worked so hard to make everything work as planned.

We are highly impressed with the detailed work and follow-through on all plans as outlined; the job was completed exactly as promised.  Our doors are absolutely gorgeous - surpassing our imagination and expectations.  We have given your name out to our family and so many neighbors.  Very happy to endorse and recommend you & your company to family and friends.

Lastly, we really wanted to do business with a company that was 100% USA.  Yours was the only one that not only built the product(s) here in America but had every level of work done by your own American employees.

Keep up the great work-there are so few out there doing this level of work! We are in the design/construction business & know first hand.  Thank you again & again.  Best of luck to all of you.

Bonnie & Ed
 

Member of Angie's List
Michael
Apache Junction, AZ

Description Of Work: 

They installed a beautiful custom 8 ft. x 4 ft. iron entry door to replace our existing front door, an 8 ft. x 11 ft. 4 panel iron entry door, a 9 ft. x 5 ft. front gate to replace a lesser quality gate and a security door for our side garage door.

Member Comments: 

We had a security door installed by First Impression at our previous home over 10 years ago and based on the quality of the door, we asked them for a bid on this large project at our new home.  Dave H. was excellent to work with and extremely professional.  With Dave's help and guidance, we were able to achieve the design we were looking for at a price that met our budget for the project.  The gate and doors were completed quicker than expected and the look and quality of the final product exceeded our expectations.  We were most impressed with the craftsmanship of the installation crew, in particular the gentleman (Jorge, if I recall correctly) who installed the front entry door and Mike who did most of the final details.  The front entry door is rounded at the top and the interior wall is curved, so we were not sure how things were going to turn out.  Jorge installed the door perfectly including touching up with paint around the edges.  You would never know it is not the original door.  Mike came out again a week or so after installation to complete a few punch list items; we very much appreciated the attention to detail with which he looks at things.  He made sure everything was perfect; not only to our untrained eye, but also adjusting things to ensure everything was perfect from his expert perspective as well. 

We are very pleased with our gate and doors from First Impression.  They installed products of the highest quality at a price that was competitive with the bids we received from lesser known companies.  We are now planning a pool and patio project and are hoping to use them on that project as well.

Dave                                                                                                              

We would like to thank you and everyone at First Impression Security Doors for an OUTSTANDING job that was done on our security door.  The door  was designed and fabricated exactly per the picture we provided to Dave.  The picture with small little details was perfected beyond what we could have imagined.  All the employees with First Impression Security Doors need to be commended from their sales, design, and fabrication to their customer service departments. 

We would like to add, that sometimes the people who work in the office are often overlooked or forgotten but the professionalism and upbeat demeanor made this an excellent experience.  The schedulers did an outstanding job in working with us to accommodate our schedules.

We want to especially thank Dave H. in working with us very professional manner and honesty in making sure the door was perfect in every aspect.  

Thank all of you for your dedication, customer service and you all need to be proud of yourselves and to know that your company is above the rest.

Joe and Bobbi

Queen Creek

October 10, 2011

Dear Mr. Cornelius,

Our new front door was installed last week.   We are thrilled with the end result but you already know about the beautiful artisan doors that you provide to customers.    My real purpose in writing this letter is to let you know about the incredible team behind these doors.   From the beginning, and at every step, we encountered professionals that genuinely cared about their craft and the reputation of your company.   We have already started to recommend you to others.   I know that I am leaving out some people but I am hoping you will pull our work order to be sure that everyone that worked on our project.    This includes:

Gary S. – who listened, gave us a tour, offered suggestions and then followed through at every phase. 

Justin and David of your design team that made little changes that made a huge difference.   They could see things that we could not. 

Rich, George and Andy that worked so hard explaining the process and then doing everything possible to reduce the construction chaos.  Rich is polite, informative and an artist!   There was another gentleman that worked on the interior dry wall – so polite and really made an effort to clean everything before he left.  

Matt, the team leader is our hero.   I needed the faux finished tweaked and he did it with a smile.   He could troubleshoot problems and made adjustments before they were major issues.  Matt just wanted us to love the door.  

So while the product is outstanding, it is the experience we had with your people that makes the whole experience a great experience.   A great door is not great if it comes with a bad experience.   Instead, we were delighted to have one of those exemplary customer service experiences.    Please thank your team for us.  

John and Barbara  

Scottsdale, AZ

ps.  I need a bench to match my beautiful new door………:)  

My wife and I live on the west coast and are in the middle of a large remodel.  As part of the remodel we are replacing the main entry doors.  Entry doors are the focal point of the home and we did not realize how difficult finding the right door was, is it wood, is it metal.  We came across First Impression Security Doors in a Google search.  After watching several YoutTube videos on the company we decided that FISD was the right company for us.  The entire order process was easy and seamless especially since they made the doors to our own custom design.  Once in production they even sent us digital photos of our doors in progress which was very exciting.  About two weeks later the doors were done and on their way to us. When we first saw our doors we loved them immensely.  They were the dream doors that we had been looking for to finish our remodel.  We had one door installed and had to wait for construction for the other.  About three weeks after installation we noticed a finish issue that developed with one of the doors.  We were concerned at first but as soon as we contacted FISD we were immediately put at ease.  Evidently the powder coat finish started to oxidize. FISD assured us that they would correct the problem to make sure that we, the customer, were happy and sure enough they did.   They quickly found a local company to come in and fix the doors. In addition, FISD even paid to have the one door that was installed removed and then put back in.  Overall we were very happy with the excellent service that FISD provided and how they treated us in a very concerned and professional fashion.  Jeremy, Senior Director of FISD personally helped us which demonstrated to us their dedication and commitment to the quality of their product and making sure that we were satisfied.  The doors are now in and have put the crown jewel on our remodel and we could not be happier.  If you are looking for a high quality product, excellent service and a company who stands behind what they make then First Impression Security Doors is the company for you.

Amy and Charlie
Santa Barbara, CA
 

I wish to thank you and everyone who made it possible for my beautiful Security Gate and Entrance, also the work of Sean H., he called the evening before and said that he would be here early in the morning at eight, right on time. I asked many questions as he was working, very polite in answering all my questions. The spikes that were changed look very good.

At the moment it is a Show Stopper of the neighborhood, many people have commended and stopped how beautiful it blends in with the structure of the front entrance. Everything was touched up, fittings in place.

Again Many Thanks,

Helen

Scottsdale, AZ

I hope you guys will remember us.  You sent our security enclosure to us in November.  Just wanted to say ….  IT IS FABULOUS.   Anyway, just want you to know that it is better than we anticipated.    Not only do we feel like our 90 year old mother and our 2 dogs are safer …. it definitely adds to the curb appeal and thus the value of our home.


Anita & Enrique
Bixby, OK

I just wanted to send a thank you e-mail to let you know we absolutely love the security doors they are so beautiful.  We highly recommend you to our friends.  We just love them.  Thank you.

Victoria
Evansville, WI

Your company installed our Courtyard gate yesterday and we are very happy with the product and installation. The entire process from having your very nice and competent salesman, Kurt, come to our house and make recommendations to the design approval via email and the professional installation by Ramon was first rate. The gate is very high quality, attractive and rugged. We would not hesitate to recommend First Impression Security Doors to anyone. Nice job.
 
John and Bonnie
Peoria, AZ
 

Hi Gary,
 
We just wanted to tell you and your company how thrilled we are with our new front security doors.  They came out far nicer than we expected and we couldn’t be more pleased.  It was a little scary designing them ourselves, but with your input and suggestions the doors came out perfect.  The doors are unique to us and make our house stand out that much more. Your installer, Clay, was also great. He was very knowledgeable, professional and friendly. We’ll recommend FISD to everyone.  Thank you again.
 
Mesa, AZ

Dear Mr. Cornelius

Sharon and I thought we would send you pictures of what beautiful doors your company made and installed at our home in Prescott, Arizona.

Our friends and neighbors are so complimentary of the beauty and quality your doors provide.  Kudos to your staff.

We would also like to thank your installer, Michael for his professionlism and his service to customers here in Prescott.

Sincerely,

Ron & Sharon

Prescott, AZ