It seems as though everyone has a friend or relative with a home improvement horror story. From shoddy workmanship to […]
2016 – Making it the Best Yet!
Many companies say it, but we say it and mean it. We want to hear from you.
First Impression Ironworks is successful because of our customers. Over 40% of our business every day is from word of mouth and repeat customers. How do we do that? We ask our customers and we listen to what they say. Nobody is perfect and we don’t claim to be, but if anyone has a question, concern, complaint or compliment we address it and try to resolve problems as quickly as possible.
So if you have something you want to tell us, please email us. If you want to pay us a compliment, particularly about a specific person, we’d love to hear that too. We are proud to share our online testimonials from hundreds of happy clients – we don’t filter them, we just share everything. Take a look!
Our success is due in part to the quality of our products and the fact that we stand by them. Everything is done in-house, without contractors, so that we can control each aspect of the design and manufacturing process. Our 9-point inspection checklist covers everything from the weld seams, to the phosphate washing process, powder coating and individual hardware pieces.
Once a product passes inspection and is delivered and installed with the customer, our Ironclad Warranty gives peace of mind and explains how to take care of your new piece of iron so that it performs for years to come.
We strive to keep in touch with our customers new and old through many channels, including Facebook, Google+, Houzz, our blog and monthly newsletters, so there is no shortage of ways to ask questions or bring an issue to our attention.
If you’re not a customer yet and have questions, comments, ideas or something else, reach out by phone, email or one of the other methods we talked about. Like we said, we’d love to hear from you!